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C2Q Health Solutions · 6 days ago

IDT FACILITATOR AND AUDIT LEAD

Brooklyn, NY

Full-time

Onsite

Entry, Mid Level

$55K/yr - $60K/yr

1+ years exp

C2Q Health Solutions is seeking an IDT Facilitator and Audit Lead to coordinate the care planning process for participants. This role involves managing schedules, ensuring compliance with PACE regulations, and leading audits to maintain quality standards in health care delivery.

Management Consulting

Responsibilities

Maintains a schedule for care plan completion for assigned sites

Monitors timeliness of documentation and escalates cases where late assessments and/or documentation are holding up care plan completion

Ensures timely facilitation of care planning by ensuring each member of the IDT provides required assessments, planning, care coordination, implementation, advocacy, and evaluation/oversight necessary for all aspects of health care delivery to CenterLight PACE Participants

Ensures attestation form is completed and signed by all disciplines and participants on case conference

Participates in quality meetings with the site-associated leadership team to ensure quality standards are met

Responsible for assigning participants to various IDT members in Care Compass for assigned PACE sites

Works with the other departments to resolve any possible issues. Takes initiative, is resourceful, proactive, creative, innovative, and independent

Suggests and implements patient-centered service improvements

Lead completion of audits including but not limited to timeliness of documentation, Participant involvement in the plan of care, and review of my needs card expenditures

Conducts weekly and ad-hoc reports to monitor care plan and IDT visit productivity

Participate in special projects and assignments as required

Only act within the scope of the individual’s authority to practice

Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently

Qualification

Customer ServiceProject Management CertificationTypewriting SkillsHealth Care ExperienceSupervisory ExperienceComputer ProficiencyOrganizational SkillsCommunication Skills

Required

A Baccalaureate degree is highly preferred

Customer Service experience required

Demonstrate proficient typewriting skills. Typewriting test must be taken with a minimum of 45 words per minute preferably, and over 90% accuracy

Minimum of one (1) year of experience working with a frail or elderly population or, if the individual has less than one (1) year of experience but meets all other requirements, must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring

Good organizational, observation, communication, and judgment skills

Is self-directed with the ability to work with or without supervision

Demonstrated ability to establish a good rapport with participants and peers is essential

Tactful and courteous

Pleasant telephone manner

Must be able to work weekends if required

Communicates with coworkers and superiors in a professional yet caring, considerate, and culturally sensitive manner

Excellent written and verbal communication

Proficient in use of a computer for email, word processing, research, and maintenance of Participant records

Be legally authorized (for example, currently licensed, registered, or certified if applicable) to practice in the State in which the healthcare professional will perform the function

Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact

Standing – Duration of up to 6 hours a day

Sitting/Stationary Positions – Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods

Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and other items used in the scope of the job using OSHA guidelines, etc

Bending/Squatting – Have to be able to safely bend or squat to perform the essential functions under the scope of the job

Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs, climb up/down, and walk to access work areas

Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (ie. typing, use of supplies, equipment, etc.)

Sight/Visual Requirements – Must be able to visually read documentation, papers, orders, signs, etc., and type/write documentation, etc. with accuracy

Audio Hearing and Motor Skills (Language) Requirements – Must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. In addition, they must be able to speak comfortably and clearly with language motor skills for customers to understand the individual

Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job