House Numbers | $399 Mortgage Loan Processing · 3 weeks ago
Director of Loan Processing Operations
United States
Full-time
Remote
Director/Executive
$125K/yr - $150K/yr
10+ years expHouse Numbers is a venture-backed, tech startup transforming the mortgage industry with an AI-powered loan processing service. They are seeking a Director of Loan Processing Operations to lead and optimize their nationwide mortgage processing team, ensuring operational excellence and compliance while managing high-volume workflows.
Artificial Intelligence (AI)FinTechInformation TechnologyMortgage
Responsibilities
Design, build, and continuously optimize a high-volume, scalable loan processing operation handling hundreds to thousands of residential mortgage loans simultaneously
Establish and enforce a team-based processing model, from loan registration to closing & funding
Create the operational blueprint for how loans flow through our proprietary, AI-powered software platform, ensuring speed, quality, and regulatory compliance
Recruit, train, lead, and mentor senior mortgage loan processors, junior support staff, and operations manager, and team leads
Create workload allocation models to maximize processor throughput and ensure SLAs are consistently met
Manage performance standards, coaching plans, and incentives tied to quality, speed, and customer satisfaction
Develop and refine SOPs that minimize errors and reduce time to close
Identify bottlenecks, root cause issues, and workflow gaps; implement corrective action quickly
Provide feedback on workflow design, tasking systems, document handling, SLA automation, and supporting tools
Ensure accurate, compliant disclosures and loan file documentation
Maintain high standards of data integrity across LOS, lender portals, and internal systems
Own quality control initiatives to reduce file errors and post-closing issues
Maintain strong relationships with our clients, independent mortgage brokers
Resolve client service issues, analyzing the root cause of issues, speaking to clients when an escalation is requested, and improving processes to prevent recurring problems
Drive measurable improvements in turn times, processor responsiveness, borrower satisfaction, and client retention
Qualification
Required
10+ years of experience in residential mortgage loan processing and operations
Previously worked full-time as a residential mortgage loan processor
Managed large-scale processing operations with hundreds to thousands active loans in pipeline or equivalent high-volume responsibility
Experience processing for independent mortgage brokers (not exclusively retail lenders or bank mortgage departments)
Proven success managing team-based processing structures (registration, disclosures, order outs, submissions, conditions, closing)
Tech-savvy and comfortable with: Google Workspace, Google Calendar, LOS systems, Calendly, video calls, Slack, email templates, screen sharing, etc
Highly organized, proactive, and operationally rigorous
Strong people leader with the ability to coach, motivate, and elevate processing teams
Excellent communicator; able to work cross-functionally with product, engineering, operations, and broker partners
Startup-ready mindset: adaptable, resourceful, fast-moving, and positive under pressure
Benefits
100% remote position – work from anywhere in the U.S.
Flexible working hours, provided you can align with our clients’ time zones.
Equity ownership in the company.
PTO and room to shape your schedule.
Access to cutting-edge technology, automation tools, and streamlined systems.
Company
House Numbers | $399 Mortgage Loan Processing
House Numbers is transforming mortgage loan processing with our innovative, AI-assisted contract loan processing service.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.75MKey Investors
Resolute Ventures
2023-07-11Pre Seed· $3.75M
Leadership Team
Jeff Levinsohn
CEO & Co-Founder
Benjamin Hoffman
Co-Founder
Company data provided by crunchbase