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AppCard, Inc. · 1 day ago

Customer Success Manager

New York, NY

Full-time

Onsite

Entry, Mid Level

$65K/yr - $75K/yr

1+ years exp

AppCard, Inc. is seeking a business-oriented and tech-savvy Customer Success Manager to deliver loyalty marketing solutions to clients. The role involves training clients on the AppCard platform, optimizing their loyalty strategies, and driving growth by identifying upsell opportunities.

AnalyticsBusiness IntelligenceLoyalty ProgramsSaaSSoftware

Hiring Manager

Fateya Shajahan

Responsibilities

Train clients on how to use the AppCard platform

Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy

Become a product expert in the AppCard platform to best leverage AppCard’s product offering

Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization

Understand how to build and present AppCard’s value using data and insights

Drive growth within existing clients, identify upsell opportunities and generate new revenue

Understand, adapt to, and help build AppCard’s ongoing product and technology developments

Develop and execute data-driven campaigns and in-store promotions

Assist clients with basic troubleshooting on various software and hardware issues that may arise

Work cross-functionally with implementation, development, finance, tech support, product and marketing

Qualification

Customer Success ManagementSoftware ImplementationData-Driven MarketingSalesForceJIRABI ToolsExcelG-SuiteTech SavvyFast LearnerRetail Business UnderstandingTechnical SupportCommunication

Required

1-3 years of experience

Management experience of 1-3 direct reports

Customer oriented

Excellent oral and written communication skills

Experience managing complex software/hardware implementation projects

Tech Savvy; basic understanding of front end vs. backend

Fast and autonomous learner

Provide technical and product support

Preferred

Understanding of retail business needs a plus

Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience

Advantage: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite

Grocery industry experience preferred

Company

AppCard, Inc.

Founded in 2011 by the team behind ICQ, Dotomi and Jajah—and backed by Peter Thiel, (via Founders Fund), Eric Schmidt (via Innovation endeavors) and Jerry Yang, AppCard disrupts traditional retail sales with its global platform for data-driven marketing.

Founded in 2011

New York, New York, USA

51-200 employees