MathWorks · 12 hours ago
Desktop Support Technician
Natick, MA
Full-time
Hybrid
Entry, Mid Level
$47K/yr - $71K/yr
2+ years expMathWorks is a company that values growth, inclusivity, and teamwork. They are seeking a Desktop Support Technician who will provide comprehensive support for the daily computing needs of staff, including troubleshooting and resolving issues with computer systems and applications.
AnalyticsDatabaseEducationEnterprise SoftwareSoftware
No H1B
Responsibilities
Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
Support online, on-premise, and off-site meetings and events
Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices
Collaborate with team members and with other IT groups to resolve complex issues
Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks
Qualification
Required
A bachelor's degree is required
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction
Visa sponsorship will not be provided for this position
Preferred
BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
2-3 years of IT support, including experience with networked PC equipment
Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
Knowledge of networking principles, topology, and protocols
Customer focus and dedication to customer satisfaction
UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus
Company
MathWorks
Mathworks is a producer of MATLAB, a program for data and statistical analysis.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jeanne O'Keefe
Chief Financial Officer and Senior Vice President
Marcus Hatfield
Vice President of Corporate Development and Partner Programs
Recent News
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