NEOGOV · 1 week ago
Computer Operations Technician 1
Tillamook, OR
Full-time
Onsite
Mid Level
$48K/yr - $62K/yr
3+ years expNEOGOV is a company providing technology solutions for public sector organizations, and they are seeking a Computer Operations Technician 1 to support their Information Services department. The role involves advanced troubleshooting and maintenance of desktop computers, printers, and software applications, while also providing user training and support.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Install and maintain end-user computer hardware, software, peripherals, and mobile devices. This may include receiving and documenting new hardware and software, imaging devices, and preparing them for use, performing hardware and software troubleshooting and maintenance, and decommissioning and disposal of hardware assets at the end of their lifecycle
Communicate with end-users via phone, email, in-person, and other means for the purpose of documenting and troubleshooting technology-specific issues and maintaining the county’s computer fleet
Operate the end-user support ticketing system
Work closely with other IS staff to coordinate and align support efforts with other departmental goals and objectives
Develop training materials and procedures and train users in the general use of hardware and software
Assist with security awareness efforts, including basic troubleshooting of security-related issues and documenting incidents as needed
Support more complex troubleshooting needs related to specialized software, end user computer configurations
Maintain records of end user hardware assets, and projects as needed
Assist with department-specific systems, including troubleshooting and supporting applications used in areas such as libraries, healthcare, or other specialized environments
Document and respond to IT incidents, escalating, when necessary, to minimize disruptions to end users
Qualification
Required
Three (3) years of progressively responsible computer support and operations experience
Education above the high school level in computer science or a related field that included specialized training in computer hardware and software applications or relevant IT certification may be substituted for up to one (1) year of the experience requirement
Must possess a valid Oregon driver's license and maintain an acceptable driving record
Able to obtain CJIS certification within a reasonable amount of time after hire
Must pass a pre-employment criminal history background investigation
Preferred
CompTIA A+ or comparable certification
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase