Sunbelt Rentals, Inc. · 2 weeks ago
Central Services Manager
Peninsula OH 44264
Full-time
Onsite
Mid, Senior Level
$64K/yr - $87K/yr
3+ years expSunbelt Rentals is the fastest growing rental business in North America, seeking a Central Services Manager to oversee the service call center and dispatch operations. The role involves managing service operational procedures, ensuring customer service levels, and developing service technicians.
ConstructionIndustrialResidential
Responsibilities
Manage the development and implementation of Service Operational procedures, policies, programs, systems and training
Maximize the value of equipment and service trucks by proactively managing the preventative maintenance, repair and safety bulletin process
Ensure customer service levels are held to district standards
Recruit, hire, train, manage and develop service technicians
Work with PC locations to achieve desired financial results for location including profit and loss
Overseeing the design and delivery of service call center training programs
Monitoring calls for service quality assurance
Handling escalated concerns that fall outside the service technicians
Coach employees to work together and able to create a game plan for employees to follow
Motivates through constant evaluation and review
Set clear and measurable objectives for entire team (Review and adjust staffing levels to assure the needs of the store and customers are met
Direct various service technicians in the service performance of the equipment
Facilitate high level training to the affected Shop Foreman/Service Managers as well as assisting with placement
Work closely with performance standard audits to assist in identifying PC’s weaknesses and address the service related issues
Manage human resource administration (payroll/scheduling/paperwork, etc.)
Manage and direct all aspects of incoming service and preventative maintenance of equipment
Develops and monitors service quotas for volume and efficiencies
Manage parts inventory
Assist the Product Support Group in the service/safety bulletin program including prompt notification, continual monitoring, and follow-up correspondence with manufacturers
Assist in Identifying manufacturers who are not able to meet established quality standards
Assists Product Managers in resolving quality, safety, and claim disputes with vendors
Maintain a communication program to communicate and record product issues throughout organization and product vendors
Utilize service call center reports to set goals, develop strategies, and determine what influences the service aspects of the business
Engage in business decision making at every level
Works in conjunction with call center, operations manager, and dispatch operations
Cultivates strategic customer relationships and ensures that the customer perspective is the driving force behind all value added business activity
Promote and ensure fluid communication between service departments and operational management
Assist customer in determining their rental needs by applying product knowledge
Constant service call center flow analysis and updates to increase productivity and customer service levels
Proper procedures in regards to customer damage (photos, notification to rep and customer, damage letter, follow up to invoice)
Manages all after hour service calls
Qualification
Required
3 Years in the rental equipment or construction industries
1 Year of Equipment Shop Operations Management
Extensive knowledge of construction equipment required (aerial, dirt, small tool, etc.)
Good analytical ability to gather and interpret technical information and to develop, recommends, and implements solutions
Exceptional organizational skills
Ability to make good decisions and manage several processes in a fast-paced environment
Understanding and working knowledge of rental fleet application, performance capabilities, and mechanical concepts
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job
Benefits
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Company
Sunbelt Rentals, Inc.
At Sunbelt Rentals, we provide the tools, equipment, and support our customers need to build and maintain the world around us.
10001+ employees
H1B Sponsorship
Sunbelt Rentals, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (14)
2023 (13)
2022 (15)
2021 (5)
Funding
Current Stage
Late StageLeadership Team
Brendan Horgan
Chief Executive Officer
Recent News
Research and Markets
2025-09-26
Seattle TechFlash
2025-09-04
Company data provided by crunchbase