Citizens · 2 months ago
Product Owner, Claims Management Platform & Transformation Lead
One Citizens Bank Way, Johnston, RI, 02919, US
Full-time
Hybrid
Senior Level, Lead/Staff
$165K/yr - $205K/yr
10+ years expCitizens is seeking a results-driven leader to own and drive the development and transformation of their Claims Management product platform. This senior leadership role focuses on strategy, roadmap execution, and alignment across various teams to enhance claim cycle times and improve customer experiences.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Lead Agile teams with accountability for ROI, ensuring delivery of high-quality features aligned to business priorities and acceptance criteria
Define, own, and communicate the product vision, roadmap, and business case to stakeholders at all levels
Partner with Experience Owners to decompose vision into MVP sets and prioritized backlogs
Serve as an escalation point for higher-level vision and requirements questions
Drive strategic development and baselining of value streams and prioritization sub-journeys
Conduct market and trend analysis to guide the product portfolio toward a balance between user needs, business objectives, and technical feasibility
Leverage data and analytics to evaluate product performance, generate insights, and guide evidence-based decisions on new features that improve customer protection and colleague efficiency
Provide leadership on the development, testing, and refinement of UX prototypes in an agile environment
Maintain agile delivery governance and controls while ensuring alignment with enterprise standards
Facilitate solutions across the organization by identifying and prioritizing cross-journey enablers (e.g., enterprise APIs, shared components, data and analytics, DevSecOps adoption)
Define, track, and communicate product KPIs and transformation outcomes to demonstrate business value and drive continuous improvement
Qualification
Required
Bachelor's degree required
10+ years of experience in product leadership, management consulting, or agile delivery roles
Demonstrated expertise in delivering technical and functional products at scale, with proven experience in leading product and transformation initiatives in claims management, fraud, or related domains
Strong expertise in claims management or related domains in financial services institutions
Ability to define and execute product vision and strategy across multiple teams
Expertise in analytics and data-driven decision-making, translating insights into actionable strategies that drive product innovation and business impact
Demonstrated success innovating and driving measurable outcomes in customer protection and colleague efficiency
Expertise in Agile product delivery, with the ability to inspire and lead high-performing teams
Exceptional communication skills with the ability to influence senior stakeholders and simplify complex concepts
Preferred
Master's degree preferred
Benefits
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
H1B Sponsorship
Citizens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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