The MIL Corporation · 3 weeks ago
Tier I Service Desk Analyst (Help Desk Support Specialist I)
United States
Full-time
Remote
New Grad, Entry Level
$45K/yr - $60K/yrThe MIL Corporation is seeking a Tier I Service Desk Analyst to support a Federal government client in the Washington, DC Metropolitan area. The role involves diagnosing and resolving IT-related incidents while maintaining a high level of customer service.
Financial ServicesInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
Assist all users with any logged IT-related incident when called upon
Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
Accurately record, update and document requests using the IT service desk system
Install and configure new IT equipment
Resolve incidents and upgrade different types of software and hardware
Resolve incidents with printers, copiers and scanners
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Participate in the Annual Performance Review Process
Actively support equality and diversity policies of The MIL Corporation and The Library of Congress
Qualification
Required
Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
Ability to take ownership of issues, escalating incidents to other support teams where necessary
Highly motivated team player with the skills and ability to manage changing priorities
Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
Willingness to attend internal training as necessary to keep up to date with the latest technology and internal system processes
Ability to undertake other necessary duties not specifically stated without altering the nature or level of responsibility
CompTIA A+ Certification
HS/GED
Public Trust
Benefits
Health
Life
Disability
Retirement plans
Paid time off
Opportunities for professional growth
Tuition assistance
Company
The MIL Corporation
Established in 1980, MIL provides innovative cyber, engineering, financial, and information technology services to the federal government.
Founded in 1980
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Marisa Daley
Chief Operating Officer
Breanna Kurtz
HR Business Partner, Team Lead
Recent News
2023-09-25
The Mercury News
2023-06-20
Company data provided by crunchbase