Iconic Luxury Hotels ยท 3 weeks ago
NIGHT RECEPTIONIST
Chelsea, MI
Full-time
Onsite
New Grad, Entry LevelIconic Luxury Hotels is launching The Chelsea Townhouse, a classic hotel in Chelsea, London. The Night Receptionist will be responsible for ensuring safety and security during night hours while delivering exceptional guest service according to company standards.
Hospitality
Responsibilities
To assist the Night Manager and all departments when necessary showing teamwork and flexibility
To have intimate knowledge of both the Bedrooms and Geography of the Hotel including all fuse boxes
To be confident with fire training and fire drill practices
To take pride in assisting and providing 24-hour service to guests assisting with queries and completing both check ins and check outs
To be confident in assisting the Early Morning staff (Bakers, Cleaners, Restaurant, Kitchen, Porters) by issuing keys, stores, sorting out equipment problems and assisting with service where necessary
To communicate with the early Duty Manager through the Duty Manager Book or verbally on any on-going problems encountered in the night
To support and take ownership of concierge related requests through out the night ensuring that they are completed within the company standard
To take ownership and ensure the stillroom is tidy and ready for early breakfast
To order newspapers as per list. Check forward planner for any other additional papers required for conferences
To take pride in ensuring the lounges, terraces and public areas are tidy and free of Restaurant and bar items and ready for final cleaning by Housekeeping
To be confident with EPOS system to enter breakfast orders and any other room or bar service on to system
Using your integrity and being respectful; to be able to diplomatically handle intoxicated late night revellers in not allowing them to disturb other guests or damage Hotel Property
Qualification
Required
To assist the Night Manager and all departments when necessary showing teamwork and flexibility
To have intimate knowledge of both the Bedrooms and Geography of the Hotel including all fuse boxes
To be confident with fire training and fire drill practices
To take pride in assisting and providing 24-hour service to guests assisting with queries and completing both check ins and check outs
To be confident in assisting the Early Morning staff (Bakers, Cleaners, Restaurant, Kitchen, Porters) by issuing keys, stores, sorting out equipment problems and assisting with service where necessary
To communicate with the early Duty Manager through the Duty Manager Book or verbally on any on-going problems encountered in the night
To support and take ownership of concierge related requests through out the night ensuring that they are completed within the company standard
To take ownership and ensure the stillroom is tidy and ready for early breakfast
To order newspapers as per list. Check forward planner for any other additional papers required for conferences
To take pride in ensuring the lounges, terraces and public areas are tidy and free of Restaurant and bar items and ready for final cleaning by Housekeeping
To be confident with EPOS system to enter breakfast orders and any other room or bar service on to system
Using your integrity and being respectful; to be able to diplomatically handle intoxicated late night revellers in not allowing them to disturb other guests or damage Hotel Property
Benefits
29 days holiday including bank holidays
Regular team events and appreciation days
Free team meals
Uniform provided
Awards of Excellence recognition
Discount on Spa treatments and products
25% discount on all Food & Beverage
Length of service gifts
Team referral scheme
Health cash plan
Team rate at our Iconic Luxury Hotels
Friends and Family rate at our Iconic Luxury Hotels
Employee assistance programme
Company
Iconic Luxury Hotels
Iconic Luxury Hotels Distinguished, authentic and intriguing, our hotels include British country houses, a 19th-century boutique hotel, a coaching inn, high-end neighbourhood townhouses and breath-taking international hotels and coastal resorts.
Founded in 2016
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase