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Bank Midwest · 1 week ago

Client Services & Solutions - Specialist II

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Bank Midwest is dedicated to building strong relationships with clients through exceptional service. The Client Services & Solutions Specialist II will support the bank’s call center by assisting clients with inquiries, resolving issues, and preventing fraud while maintaining a professional demeanor and attention to detail.

BankingFinancial Services

No H1B

Responsibilities

Assist with client questions, complaints, and banking inquiries

Use effective communication, probing questions, and critical thinking to ascertain various needs while identifying any areas of fraud

Provide both internal and external Online Banking and Bill Payment support

Offer resolution for client concerns and offer relevant solutions for their personal banking financial needs

Build a rapport with clients and team members, treating them with respect and consideration

Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position

Qualification

Fraud protection experienceClient servicing experienceMicrosoft ExcelMicrosoft WordBilingual in SpanishEnglishAnalyze situationsManage stressPrioritize tasksResponsivenessInterpersonal skillsCommunication skillsFlexibility