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Macerich · 4 hours ago

Business Systems Analyst IV

Phoenix, AZ

Full-time

Hybrid

Senior Level

5+ years exp

Macerich is a leading owner, operator, and developer of retail real estate. The Business Systems Analyst IV is responsible for driving solution development, process optimization, and technology adoption while acting as a liaison between business units and stakeholders.

Enterprise SoftwareIntellectual PropertyPropTechReal Estate

Responsibilities

Lead organizational process improvement initiatives, identifying inefficiencies and implementing optimized workflows or technology improvements

Assist with requirements gathering and data analysis in other areas on as needed basis

Champion adoption of process changes and new functionality to improve accuracy, efficiency, and user experience across IT and business groups

Provide process documentation, training, guidance, and communication to ensure smooth transitions during system or process changes

Gather and translate business/user needs into process change suggestions, functional design specifications, including developer guidance

Stay up to date on industry trends and 3rd party add ons for apps in use throughout the organization to influence Macerich roadmap to assist in creating efficiencies or create better visibility into the business

Build and foster relationships with key business stakeholders and technology partners

Provide training and guidance to power users and notification to Service Desk when there is significant change in functionality to one of the supported applications

Ensure that the functionality in the latest release for assigned Business applications are tested and compatible with the business groups process requirements, as well as keep informed on overall Yardi roadmap and development

Use data analysis to advocate for enhancements within the software with the vendor where needed to lead to process improvement and efficiencies

Persuading users to adopt additional functionality to gain efficiency and accuracy in transactions

Document and maintain standards, processes, and procedures for the applications and process improvements that the BSA is responsible for

Be well versed in Macerich Application landscape to question CRB changes that may impact the availability of Business Applications

Qualification

Change managementProcess improvementData analysisERP systemsYardi VoyagerCommercial Real EstateAccounting softwareMS-OfficeVisioProject ManagementLeadershipCommunication

Required

Minimum of 5 years in a Senior BA/BSA type role with proven expertise in change management and process improvement

Self-motivation to take initiative and master new tasks quickly

Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Demonstrated ability to balance strategic vision with hands on execution and effectively manage and switch between competing tasks, aligning individual efforts with the team's priorities

Maintains focus and ensures timely progress without sacrificing quality

Keeps managers and co-workers apprised of task status, collaborating and communicating transparently where appropriate

Demonstrated effective communication skills essential for this role; emphasizes collaboration and clear dialogue within the team and with other colleagues

Engages proactively with peers, department members, and any relevant stakeholders to ensure adoption and change management

Fosters a cooperative and transparent work environment; committed to providing timely responses to inquiries and requests

Adheres to all company and department guidelines and operational processes, including project management, incident management, change management, and knowledge management protocols

Possesses basic knowledge of risk management practices and maintains vigilant adherence to cyber and privacy requirements

Ensures the integrity, confidentiality, and availability of information in alignment with organizational standards and regulatory mandates

Assumes a leadership role in spearheading change management initiatives within the organization

Independently develop comprehensive change management strategies, including effective communication plans, stakeholder engagement strategies, and training programs

Applies a strategic mindset and analytical acumen to assess and improve business processes

Utilizes a combination of industry best practices, data analysis, and stakeholder input to develop streamlined and efficient processes

Working knowledge of MS-Office, Visio, & Project/Task Management software

Must have working knowledge of core business applications/development environments