CACI bv · 3 weeks ago
Tier 2 Unified Communications Administrator
Washington, DC
Full-time
Onsite
Mid, Senior Level
$87K/yr - $182K/yr
7+ years expCACI is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The role involves supporting various UC&C services including Video Teleconferencing, Voice over IP, and Instant Messaging, while ensuring the operational efficiency of these systems.
ConsultingEducationTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager
Technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services
Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC)
Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS
Technical knowledge to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above
Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers
Familiarity with ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests
Ability to perform IOS and Software upgrades
Possess understanding of dialing protocols to include H.323, E.164 and SIP
Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses
Ability to assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment
Ability to perform patching and ensure compliance with network security policies/procedures
Experience with utilizing proactive monitoring tools to identify potential outages and creating/reporting notifications according to standard operating procedures
Assist in responsibilities and participate in special projects as tasked by Management
Qualification
Required
Must have a TS/SCI Clearance and the ability to obtain a Polygraph
Current IAT level II certification (ex: Security+)
7+ Years of relevant experience
Preferred
Network +
ITIL Foundations or Agile Foundations
CCT Collaboration (CLTECH)
CCNP Collaboration (CLFNDU)
CCNP Collaboration (CLCOR)
CCNP Collaboration (CLACCM) and or (CLCNF)
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase