RG Barry Brands · 2 weeks ago
Account Support Representative
Columbus, Ohio Metropolitan Area
Full-time
Hybrid
Entry, Mid Level
2+ years expRG Barry Brands is a company that designs comfort and style in footwear and accessories. The Account Support Representative is responsible for managing the customer order life cycle, collaborating with various departments to ensure order fulfillment and customer satisfaction.
Consumer GoodsFashionLeisureLifestyleManufacturingWeb Design
Hiring Manager
Bobbie Todd
Responsibilities
Manage the daily execution of the orders within your assigned account base. Analyze shipment potential, proposing execution recommendations or solutions, juggling multiple priorities, working to achieve key customer and corporate milestones, creative problem solving, collaboration with other departments and communicating results
Process of new orders in a timely manner, which can arrive in multiple ways (EDI, B2B, Manual, Uploads) and with both immediate and future ship dates. Resolve any receipt issues (from pricing to supply and anything in between), sometimes working with Supply Planning, IT and others to do so, and communicating results, and recommended next steps as needed, to Sales and the Customer
Foster key sales partnerships through regular communication, aligning on account execution, addressing issues and opportunities and determination of best practices for the account. Act as your Sales reps eyes and ears as their internal liaison, working with other departments to resolve or act on their requests
Drive executions of account orders and to ensure their expectations are met or surpassed. Act as the internal point of contact for your assigned accounts, addressing their requests and collaborating with sales on communication with them
Assist with developing and/or providing critical feedback on new initiatives, new process development or existing process enhancement, for overall improvements or for those specifically related to your accounts
Collaborate with key departments such as Inventory Management, Credit, DC, Production, Transportation, etc. to proactively identify opportunities which will improve order flow and, also, working with them reactively on issues (including root cause analysis, immediate and future resolution)
Qualification
Required
Requires a minimum of bachelor's degree with 2-5+ years of Account Support/Customer Service or equivalent experience
Ability to build strong internal and external relationships and partner collaboratively
Ability to be flexible, learn quickly and adapt to change
Ability to keep track of, and follow through on, multiple situations or issues at a time
Needs to be motivated, with an ability to work independently, and as a part of a team
Must have excellent organizational and time management skills
Must be comfortable in a fast-paced, evolving work environment with shifting priorities
Excellent written, verbal, and visual communication skills
Strong problem-solving mindset with attention to detail
Experience with Microsoft Suite and Artificial Intelligence Tools, Exenta knowledge is a plus
Alignment with RG Barry's values of trust, ambition, inclusion, creativity, responsibility, and teamwork
Benefits
Medical
Dental
Vision
Short Term Disability (100% Company Paid)
Long Term Disability (100% Company Paid)
Basic Life Insurance (100% Company Paid)
Voluntary Life Insurance
Accident
Critical Illness
401(k) with Company Contributions
Legal and Identity Theft Coverage
Generous Team Member Discount
Education Assistance
Scholarships for Team Member’s Children
8 Paid Holidays
One Week of Paid Summer Vacation
One Week of Paid Winter Vacation
Generous PTO
Hybrid Work Schedule
Company
RG Barry Brands
RGB is a consumer-driven, data-informed, multi-channel, digitally-led brand management platform developed to accelerate growth and innovation for lifestyle consumer brands.
51-200 employees
H1B Sponsorship
RG Barry Brands has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-06-11Acquired
2008-03-10IPO
Leadership Team
Bob Mullaney
President & CEO
Elizabeth Ambargis, CPA, MBA
Chief Financial Officer
Recent News
Morningstar.com
2025-11-28
MarketScreener
2025-09-30
Company data provided by crunchbase