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Tonal · 4 days ago

Showroom Manager

Scottsdale, AZ

Full-time

Onsite

Entry, Mid Level

$65K/yr - $78K/yr

2+ years exp

Tonal is a leading innovator in home fitness technology, seeking a Showroom Manager to oversee operations at their Fashion Square location. The role involves leading the sales floor, managing team schedules, and ensuring an exceptional client experience while driving sales and operational efficiency.

Artificial Intelligence (AI)Consumer ElectronicsFitnessMachine LearningPersonal Health

Responsibilities

Develop a deep knowledge and understanding of Tonal’s product and Brand image

Drive an entrepreneurial spirit and continuously innovate to achieve desired results

Lead all store operations efficiently (scheduling, store budget, store maintenance, sales goals, merchandising, and stocking)

Drive a profitable showroom by enrolling the entire team to achieve your sales plan; by utilizing company tools to plan to meet sales targets with labor hours strategically; by accurately tracking labor hours and expenses

You are responsible for hours management and scheduling for your team

Connect with your team to develop exceptional client relationships and promote a sales culture to build productivity

Develop an immersive and personalized demo experience to discover clients’ needs and meet their goals with Tonal as the solution

Hold the team accountable for follow-up with in-store leads and drive business to move clients through the sales process

Conduct phone and/or email outreach to clients to communicate updates and follow-ups using Tonal CRM System (Salesforce)

Train and develop team members to promote growth and development

Proactively recruit, interview, and select qualified, diverse candidates to build a talent pipeline to achieve business goals

Execute and oversee the hiring process, including interviews and onboarding

Build store presence in the community by fostering positive relationships with clients and other retailers

Implement grassroots marketing initiatives to grow the brand & influence the market

Create a timeline of events for the store by setting-up in-store events with partners

Stay in the know of market growth opportunities & leverage those to benefit store and brand performance

Responsible for ensuring the store meets company guidelines in operating, opening, and closing procedures

Where Standard Operating Procedures do not exist, partner with the corporate retail team to develop policies and procedures

Have an in-depth understanding of competitors in the field

You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualification

Sales managementClient relationship managementRetail operationsSalesforceFitness industry experienceTeam trainingCommunication skillsTime managementAdaptabilityOrganizational skills

Required

2+ years of sales management experience in retail, fitness, service, or hospitality industries preferred

Strong verbal and written communication skills. You're invigorated by interaction with clients, whether groups or individuals. You are approachable, a good listener, and an enthusiastic brand representative

You're passionate about driving for results

You're flexible and have the ability to adapt quickly and react positively to business needs and changes in strategies

You're organized especially with time management, and you follow through on next steps

You're experienced in understanding sales reports and identifying business trends

Open to working a standard retail schedule, including evenings, weekends and holidays

Applicants are a minimum of 18 years of age

Physical Requirements: Requires bending, stooping, reaching up, and lifting up to 50 pounds

Ability to walk for extended periods of time

Ability to stand for extended periods of time

Ability to perform routine tasks for extended periods of time

Ability to look at a computer screen for extended periods of time

Use of hands and/or arms, while performing client demos