Gesa Credit Union ยท 1 week ago
Virtual Member Service Associate (Virtual Teller)
United States
Full-time
Remote
Entry Level
$17.13/hr - $25.63/hr
1+ years expGesa Credit Union is dedicated to empowering communities through exceptional service. The Virtual Member Service Associate provides engaging member experiences via Interactive Teller Machines, ensuring member needs are met while deepening relationships and promoting financial literacy.
CreditFinancial ServicesLending
Responsibilities
Provide exceptional member service
Solve problems, take ownership of member concerns, provide prompt resolutions, and follow-up
Have a core understanding of financial literacy and be able to discuss it with members
Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures
Offer appropriate products and/or services to deepen member relationships and refer to other team members as appropriate
Meet or exceed established service levels, job performance, referral, and organizational goals
Constantly adapt to changing priorities with a positive attitude
Ensure Interactive Teller Machines are always working properly
Perform transactions and service requests on member accounts in an accurate and timely manner
Accurately follow all Interactive Teller procedures and balance your virtual drawer at the end of every day
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act
Qualification
Required
High School Degree (or equivalent) required
Demonstrate and support credit union values and service standards
Attend and engage in community events on behalf of the credit union
Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements
Demonstrate a high level of personal integrity and ethics
Report for work on time and maintain a schedule of regular attendance
Some travel may be required
Proficient with varying levels of technology
Provide exceptional member service
Solve problems, take ownership of member concerns, provide prompt resolutions, and follow-up
Have a core understanding of financial literacy and be able to discuss it with members
Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures
Offer appropriate products and/or services to deepen member relationships and refer to other team members as appropriate
Meet or exceed established service levels, job performance, referral, and organizational goals
Constantly adapt to changing priorities with a positive attitude
Ensure Interactive Teller Machines are always working properly
Perform transactions and service requests on member accounts in an accurate and timely manner
Accurately follow all Interactive Teller procedures and balance your virtual drawer at the end of every day
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act
Professional written and verbal communication
Make sound decisions that minimizes risk in a timely manner
Ability to ask open-end and clarifying questions to understand member needs and deepen relationships
Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership
Respect and support all areas of diversity in the workplace and our membership
Complete assigned training programs in timely and accurate manner
Participate in and support a team environment
Preferred
At least one (1) year of customer service experience
Some cash handling experience
Benefits
Competitive Pay
Medical, Dental, Vision, and Life Insurance
20 days/year of Paid Time Off - Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs
Company
Gesa Credit Union
Gesa Credit Union offers home loans, deposit services, lending services, online services and other financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
Don Miller
President & CEO
Recent News
2025-08-14
New Orleans CityBusiness
2025-07-04
American Banker
2025-03-07
Company data provided by crunchbase