IBM · 23 hours ago
Customer Solutions Engineer
United States
Full-time
Remote
New Grad, Entry LevelIBM is a leading technology company seeking an entry-level Customer Solutions Engineer to join their Customer Engineering team. The role focuses on building innovative automation solutions and technical tools that enhance customer service and support enterprise software engineering challenges.
Business DevelopmentBusiness Information SystemsCRMData ManagementSoftware
Responsibilities
Design and develop automation tools to streamline customer solution delivery and internal team processes
Build and maintain scripts, utilities, and applications using Python, Java, and JavaScript to enhance team productivity
Create automated workflows for common customer scenarios and technical implementations
Develop monitoring and alerting solutions to proactively identify and resolve system issues
Build integrations between Apptio products and customer systems using REST APIs and webhooks
Analyze complex technical requirements and translate them into scalable solutions
Work with database structures to optimize data queries and improve system performance
Collaborate with senior engineers to understand customer technical challenges and develop reusable solutions
Document technical processes, create knowledge base articles, and maintain automation repositories
Participate in code reviews and contribute to team engineering standards
Partner with Engineering, Product, and Customer Success teams to identify automation opportunities
Support the global Customer Engineering team (12 members across US, Europe, Middle East, India, and Australia) with technical tools and resources
Contribute to technical discussions and provide input on product improvements based on customer needs
Assist in troubleshooting complex technical issues escalated from customer environments
Qualification
Required
Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related technical field (recent graduates welcome)
Strong academic foundation in programming, data structures, and algorithms
Demonstrated coding experience through coursework, internships, or personal projects
Proficiency in at least one of the following languages: Java, JavaScript, or Python
Understanding of RESTful APIs and web services
Familiarity with database concepts and SQL
Experience with version control systems (Git)
Basic understanding of Linux/Unix command line
Strong problem-solving skills with attention to detail
Ability to learn new technologies quickly and independently
Excellent written and verbal communication skills
Self-motivated with ability to work in a distributed team environment
Passion for automation and improving operational efficiency
Preferred
Familiarity with AWS services (EC2, S3, Lambda, RDS)
Experience with monitoring and observability tools (Splunk, Grafana, DataDog)
Knowledge of CI/CD pipelines and DevOps practices
Understanding of cloud architecture and microservices
Experience with containerization technologies (Docker, Kubernetes)
Familiarity with infrastructure as code (Terraform, CloudFormation)
Internship or project experience in enterprise software development
Exposure to financial planning, business intelligence, or IT management concepts
Experience with agile development methodologies
Contributing to open-source projects
Hackathon participation or technical competition experience
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2577)
2024 (3320)
2023 (2166)
2022 (1814)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
The Register
2025-12-30
2025-12-30
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