Washington State University · 1 week ago
CRM Administrator & Data Strategy Manager
Pullman, WA
Full-time
Hybrid
Mid, Senior Level
$4,942.10/mo - $7,569.55/mo
4+ years expWashington State University is seeking a CRM Administrator & Data Strategy Manager for the WSU Foundation. This role involves administering and managing the day-to-day operations of the CRM system, collaborating with various departments to enhance donor engagement and optimize data strategies.
Construction
No H1B
Responsibilities
Directly administer, manage, and oversee the day-to-day operations of and strategy for the University Advancement CRM system
Collaborate and partner with cross-functional leaders, colleges, units, and departments to develop and expand integrated, system-wide CRM strategic plans
Maximize the effectiveness of the CRM, improve the advancement and donor experience, and assist in achieving cohesive department and unit goals across the WSU system
Lead discussions with key partners to identify areas of optimization in the CRM; develop solutions to address their business needs via mass imports of data; and create new custom fields, workflows, business rules, views, and dashboards
Build test scripts, coordinate UAT processes, develop communication of the proposed changes, and be responsible for rolling out any enhancements
Troubleshoot identified bugs, lead routine system upgrades, and work on large scale projects to optimize the CRM and data structure
Design and support integration of data across the WSU system, focusing on WSU Advancement’s strategic plan
Re-engineer the CRM core strategies on an ongoing basis to achieve specific, ambitious goals and to position WSU Advancement for long-term success
Lead the work of assigned cross-functional teams, provide change leadership that improves CRM system practices and collaboration, and promote CRM best practices
Lead CRM trainings
Qualification
Required
Bachelor's degree in Business, Management Information Systems, or related field AND four (4) years of professional experience in procedural, management, or business analysis work; OR a combination of education and experience totaling eight (8) years from which comparable knowledge and ability are acquired. A Master's Degree in a related field may substitute for one (1) year of professional work experience
Demonstrated project and time management experience; strong organizational skills with the ability to manage multiple priorities
Demonstrated effective interpersonal, written, and oral communication skills with a focus on building and maintaining positive working relationships
Technical aptitude toward data quality and management
Ability to travel to a WSU campus 1-2 times per year
Ability to work a flexible schedule including some weekends and evenings
Preferred
Experience and skill in writing professional and effective communications to internal and external audiences
Experience working and collaborating with cross-functional diverse populations and a commitment to develop strategies that serve the needs of students
Knowledge of communication strategies in higher education
Experience building or supporting the build of complex communication plans including logic and variable data
Experience with Technology solutions (Ellucian CRM Advance and/or Microsoft Dynamics) CRM, or related systems such as Salesforce, HubSpot, or Raiser's Edge, and conceptual understanding of relational databases
Experience and success leading change management
Basic knowledge of ADA accessibility in technology and communications
Knowledge of Advancement principles and University Advancement policies and procedures, including use of database systems for higher ed
Strategic focus to improve and promote quality and efficiency of CRM systems
Experience establishing data enhancement and project plans to support data hygiene initiatives
Experience supporting an Advancement unit(s) during a comprehensive university fundraising campaign
Experience researching, analyzing, and interpreting complex information
Experience in database programming with SQL Server or Oracle and other database programming tools and databases
Experience implementing or working with Ellucian Advance Web, CRM Advance, or other higher education systems
Demonstrated knowledge of process, ethics, and policies of professional fundraising
Benefits
Paid sick and vacation leave
Paid holidays
Medical, dental, life and disability insurance package for employees and dependents
Retirement
Deferred compensation
Optional supplemental retirement accounts
Company
Washington State University
Washington State University is a nationally recognized land-grant research university, founded in Pullman in 1890.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-05-29Acquired
Leadership Team
Anika Wottreng
Co-Founder and President of WSU German Club
Rachel Wong, Ph.D
Co-Founder of Summer Programming Camp for Middle School Students at WSU
Recent News
2025-08-21
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