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Children's Hospital of The King's Daughters · 3 weeks ago

Patient Account Tech I (Customer Service)

Norfolk, VA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Children's Hospital of The King's Daughters is seeking a Patient Account Technician to support the revenue cycle process. The role involves patient registration, insurance verification, and maintaining patient accounts while ensuring effective communication with various stakeholders.

ChildrenHealth CareHospital

Responsibilities

Accurately bills, collects and maintains patient accounts

Communicates with patients, payers, vendors, hospital departments, and outside parties in relation to patient accounts

Greets, instructs, directs and assists visitors to the department

Supports the department as needed to ensure services performed positively affect the revenue cycle process

Performs other duties as assigned

Qualification

Customer service experienceBilling processesInsurance verificationDocument imaging experienceComputer keyboarding skillsPublic relationsOral communicationWritten communication

Required

Position requires a high school diploma or equivalent

Minimum of six months customer service and/or document imaging experience acquired in a hospital patient account, physician office or medical services organization required

Must be familiar with third party insurance follow-up, cash application, billing processes and credit resolution processes

Proficiency in computer keyboarding skills required

Ability to relate well with the public

Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation

Company

Children's Hospital of The King's Daughters

Glassdoor3.4

Children’s Hospital of The King’s Daughter’s (CHKD) Health System operates Virginia’s only freestanding, full-service children’s hospital and its pediatric practices, multi-service health centers, and urgent cares throughout southeastern Virginia and northeastern North Carolina.

Founded in 1961

Norfolk, Virginia, USA

1001-5000 employees