Kikoff · 3 weeks ago
Product Operations Specialist
San Francisco Office
Full-time
Hybrid
New Grad, Entry Level
$85K/yr - $110K/yr
0+ years expKikoff is a FinTech unicorn focused on providing affordable financial tools to help consumers achieve financial security. The Product Operations Specialist will support operational tasks, user research, and product quality work, collaborating with cross-functional teams to enhance customer experience and product functionality.
CreditFinanceFinancial ServicesFinTechPersonal Finance
Responsibilities
Perform daily/weekly/monthly business critical operational tasks with high accuracy and consistency
Support user research and interviews to help scope early product ideas and identify opportunities for improvement
Review and troubleshoot escalated customer issues, perform bug-bashing with product team, and dogfooding to uncover root causes and collaborating with Product/Engineering to ensure issues are resolved and product quality improves
Support Product, Engineering, and CX teams during product releases, ensuring smooth communication, quality checks, and validation support as needed
Document issues clearly and maintain organized operational workflows, contributing to shared team knowledge and repeatable processes
Qualification
Required
0–1 years of experience in operations, tech, customer support, product, or similar environments (internships, projects, or coursework welcome)
Strong attention to detail and comfort performing accuracy-dependent, repeatable tasks
Experience identifying or diagnosing issues using structured problem-solving approaches
Strong written communication skills for documenting issues and collaborating with cross-functional partners
Organized, reliable, and comfortable owning day-to-day responsibilities that keep products and processes running smoothly
Curiosity for how products work under the hood and eagerness to learn technical debugging basics
Preferred
Basic programming experience (SQL, Python, etc)
Benefits
Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!
Meaningful equity in the form of RSU's
Flexible vacation policy to help you recharge
Competitive pay based on experience consisting of base + equity + benefits
Company
Kikoff
Kikoff provides credit building services through secured cards and rent reporting.
51-200 employees
H1B Sponsorship
Kikoff has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (5)
2022 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$42.5MKey Investors
Portage VenturesLightspeed Venture Partners
2021-06-10Series B· $30M
2020-07-01Series A· $10M
2019-11-18Seed· $2.5M
Leadership Team
Kevin Otsuka
VP of Growth
Patrick Glover
Head of Operations
Recent News
Business Wire
2026-01-15
Morningstar.com
2026-01-01
Foundation Capital
2025-12-24
Company data provided by crunchbase