YKK AP America Inc. · 1 week ago
CUSTOMER SERVICE ADMINISTRATOR
Cincinnati
Full-time
Onsite
Entry Level
2+ years expYKK AP America Inc. is a company guided by the philosophy of CYCLE OF GOODNESS™, focusing on providing value to customers and employees. The Customer Service Administrator role involves interacting with customers to address inquiries about accounts, orders, products, and services, ensuring a high level of customer satisfaction.
ConstructionManufacturingReal Estate
Responsibilities
Communicates with customers by phone or in person and receive orders
Performs order entry by keying purchase information into the computer program
Handles and resolves customer complaints and billing issues
Acts as liaison between customers, sales group, and manufacturing facility
Assists customers with the pricing of standard materials
May solicit sales of new or additional products
Other duties may be assigned
Qualification
Required
High school diploma or general education degree (GED) plus 2 years of customer service experience, preferably in the glazing industry
Be vigilant about safety
Quality - conscious, oriented to excellence
Benefits
Competitive compensation packages
Training and advancement opportunities
Comprehensive benefits package designed to provide the security they need to enjoy life at home and at work
Company
YKK AP America Inc.
YKK AP America is the North American arm of the global YKK AP Group—an innovation-driven, award-winning manufacturer of commercial façade systems and residential windows and doors.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Raymond Shelton
Vice President, Chief Sustainability and Communications Officer
Shaneke Thomas
Employee Experience Partner
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