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PDQ Restaurants · 2 weeks ago

Product Manager, Billing

South Salt Lake, UT

Full-time

Onsite

Entry, Mid Level

2+ years exp

PDQ is a company based in Salt Lake City, UT, that specializes in simplifying device management for IT teams. They are seeking a Product Manager to oversee their billing and subscription management platform, which is crucial for quoting, invoicing, and customer retention in a B2B SaaS environment.

RecipesRestaurantsSnack Food

No H1B

Responsibilities

Own product strategy and vision

Define and maintain the product vision and strategy for our billing and subscription platforms, aligned with company growth goals (PLG, expansion, pricing & packaging evolution, etc.). Products include customer-facing portal and internal-facing quote-to-cash platform

Anticipate future needs through effective stakeholder collaboration (e.g., new pricing models/SKUs, device/seat count changes, upgrades, renewals) and design for scale

Translate business objectives (ARR growth, conversion, expansion, retention, operational efficiency) into clear product outcomes and success metrics

Own KPIs such as: quote-to-cash close time, billing accuracy & failure rates, self-serve conversion & expansion, revenue leakage reduction

Continuously evaluate whether shipped work is actually solving the problem

Act as the voice of: internal users (sales, AM, finance, revops, etc.) AND external customers (sysadmins, buyers, billing contacts)

Conduct discovery and analysis through user sessions, interviews, data, tickets, direct observation

Balance competing needs, motions (self-serve, sales-assist, reseller, etc.), and priorities between internal workflows and customer portal experience

Own the full quote-to-cash journey: quoting & pricing, orders, amendments, invoices, credits, payments, renewals, upgrades/downgrades, cancellations, etc

Ensure changes in one area (e.g. pricing) don’t create downstream breakage in billing, reporting, or customer experience

Partner closely with the business systems/architect and engineering teams to: shape problem statements and solution approaches, prioritize technical investments vs. feature work

Collaborate with sales/customer success/revops on quoting, deal flows, and customer-facing workflows

Collaborate with finance/data on invoicing, revenue recognition, compliance

Lead meetings with high-quality and proactive communication, solutions, and vision to guide competing priorities + stakeholders toward successful launch(es)

Maintain and prioritize the roadmap and backlog based on value, risk, learning

Communicate clearly and empathetically (e.g. not yet vs no), with clarity and context

Make thoughtful tradeoffs between speed, correctness, scalability, and user experience

Advocate for maintainability, observability, and resilience in a system where failures directly impact revenue

Identify and address product/technical debt

Ensure the platform can evolve as pricing, packaging, and GTM models change

Qualification

B2B SaaS product managementBillingSubscription managementCross-functional collaborationUser-centric approachData analysisProactive problem solvingCommunicationAttention to detailSelf-starter

Required

2+ years of B2B SaaS product management experience (ideally familiar with billing, subscriptions, payments, or quote-to-cash systems)

Ability to reason about complex workflows and edge cases, then distill needs/communication as needed with cross-functional stakeholders

Balance short-term business needs with long-term product health and scalability

User-centric approach: Ability to synthesize qualitative and quantitative insights to align to a smooth user experience, as well as rep experience (internally)

Proactive: you don't wait for someone else to define the roadmap; you identify problems before they become blockers, outages, or billing issues

Ownership: Organized and accountable, with a focus on delivering results

Honesty: Transparent, empathetic, and have integrity in all interactions

Collaboration: Skilled at working with cross-functional stakeholders and foster a culture of collaboration. Excellent oral and written communication skills

Improvement: A strong work ethic, attention to detail, and a desire to learn and grow

Self-starter, with demonstrated perseverance or initiative to grow