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Evolve · 1 week ago

Associate Technical Sales & Solutions Engineer, Central

Dallas, Texas, United States

Full-time

Hybrid

New Grad, Entry Level

$58K/yr - $92K/yr

Evolv is a mission-driven company dedicated to making a real difference in society. They are seeking an Associate Technical Sales & Solutions Engineer to support system installations, training, and customer success during deployments.

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Responsibilities

Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite

Join live customer installations to understand a real-world deployment

Be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards

Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site

Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment

Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared

Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support

By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems

Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs

Earn Professional Certification covering core presales activities and documentation standards

Confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps

Learn and apply channel partner certification processes for deployment: Create professional installers across all Evolv products

Train partners to be effective operator trainers who meet Evolv standards

By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications

Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence

Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards

Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use

Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff

Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week

Expect some nights and weekends, as many customers operate during peak event times

Maintain professional certifications across Evolv Express and Expedite systems

Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation

Qualification

Professional Service Technician certificationInstallation of Evolv systemsTroubleshooting installation issuesTraining deliveryPre-sales activitiesField leadershipCollaboration with salesCustomer success focus

Required

Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling

Capability to stand and perform physically demanding tasks for extended periods

Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week

Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation

Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite

Join live customer installations to understand a real-world deployment

Install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards

Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations)

Become a professional at delivering operator training across core verticals (education, healthcare, sports & entertainment)

Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared

Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support

Execute the entire deployment process solo for installations up to 4 systems

Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs

Earn Professional Certification covering core presales activities and documentation standards

Confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps

Learn and apply channel partner certification processes for deployment

Create professional installers across all Evolv products

Train partners to be effective operator trainers who meet Evolv standards

Demonstrate the capability to serve as the onsite lead for major deployments when needed

Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence