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Central States Industrial (CSI) · 1 week ago

Order Processor - Customer Service

Grand Prairie, TX

Full-time

Onsite

New Grad, Entry Level

$20/hr - $23/hr

Central States Industrial (CSI) is a growing company that provides state-of-the-art stainless-steel process equipment and service for various industries. They are seeking an organized and people-focused individual for the Order Processor – Customer Service position, which involves supporting customers and sales staff with tasks related to customer requests, order management, and maintaining records in the ERP system.

Manufacturing

No H1B

Responsibilities

Understand philosophy of setting up new customer accounts

Data integrity – Daily

Answer roll-over calls

Set up New Customer accounts per instructions - Within 1 hour of receipt

Respond to customers internal and external – Within 1 hour of receipt

Convert quotes per customer orders per standard – Daily

Execute proper review and updates of all open orders, including communication for Internal and external customers – Daily

Maintain all accounts, contacts, and records in ERP – Daily

Include sales in customer interaction including quotes, orders, new customers, national account activity, and territory related accounts – Daily

File all documents in the DMS – Daily

Communicate with vendors to purchase and expedite drop ship goods – Daily

Coordinate any special logistic needs as required by customer – Daily

Support sales efforts through questioning and qualifying the prospect, daily

Ensure proper handling of return goods

Qualification

Customer serviceOrder managementData integrityComputer proficiencyCRM experienceProfessional telephone etiquetteMS Office experienceCommunication skillsOrganizational skills