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UCSF Health · 1 week ago

Department of HR use only. Contact your manager prior to posting for all other dept.

Oakland, CA

Full-time

Onsite

Mid Level

4+ years exp

UCSF Health is a leading healthcare organization committed to enhancing the health and well-being of people through patient care, research, and education. The Practice Coordinator is responsible for representing the administrative team and supporting practice operations, customer service, and clerical functions in an outpatient care unit.

BiotechnologyEducationHealth CareHospitalMedical

Responsibilities

Representing the administrative team as the public face of the Practice

Supporting practice operations and customer service recovery and intervention efforts

Providing support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing

Maintaining all routine clerical operations and communications

Adhering to the UCSF House and Telephone Standards

Being sensitive to the needs of patients, staff and providers

Working closely with others and being flexible in dealing with changing priorities

Synthesizing knowledge of practice operations to problem-solve, prioritize and facilitate complex transactions

Providing excellent customer service and ensuring the accuracy of information flow between medical, hospital staff and departments to maximize unit efficiency

Working at any UCSF campus as needed and scheduled

Qualification

Office software proficiencyMedical terminology knowledgeCustomer service skillsAdministrative coordinationProblem-solving skillsOrganizational skillsBilingual capabilityBasic math skillsWriting skillsWork independently

Required

High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience

Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable

Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time

Ability to analyze situations, prioritizes, and develops solutions and makes recommendations

Ability to work with minimal supervision

Ability to use good judgment and work independently, at times under the pressure of deadlines

Ability to access situations prioritizes workload, develop solutions and make recommendations

Excellent customer service and communication/interpersonal skills, both over the telephone and directly

Able to sit at a computer terminal with telephone headphones for extended periods of time

Basic math skills required

Proven ability to deal with a wide variety of individuals

Ability to deal sensitively and effectively with patients

Excellent organizational and problem-solving skills

Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents

Demonstrated administrative/office coordination skills

Demonstrated knowledge of medical practice terminology

Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable

Preferred

Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services

Preferably seeking candidates with experience in Neurology and/or Neurosurgery, as well as a strong background in appointment, ancillary service, and surgical scheduling—or a combination of all three—along with demonstrated experience handling prior authorizations and insurance processes

Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred

Prior experience with EPIC