Foundation Finance Company Careers · 2 weeks ago
Verification Specialist I
United States
Full-time
Remote
Entry Level
$18/hr - $19/hr
2+ years expFoundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. They are seeking a Verification Specialist I to complete calls with applicants and dealers to verify the accuracy and completeness of information for the financing process. The role involves identifying potential issues during verification and providing assistance to resolve them.
Financial Services
Responsibilities
Verify customer’s loan information via inbound and outbound calls, may include but not limited to validating identify, social security number, address, employment information, and project completion etc
Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills
Accurately enter new or updated information received during verification calls in all operating system(s)
Document notes properly in all required areas per company processes and procedures
Proficiently relay information to customers relating to interest, statements, and other account questions
Identify, report, and escalate verification or risk related issues to management
Handle inbound and outbound Dealer calls regarding Verification dispute issues that may include loan terms, documents, project completion, or inability to contact applicants prior to loan funding
Review loan processing status and documentation to ensure customer calls are accurately handled and routed to appropriate department
Acquire and maintain thorough knowledge and understanding of FFC's policies and procedures regarding the verification process
Other duties as assigned by management
Qualification
Required
Two years of call center or customer service experience required
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software
Strong typing skills and strong attention to detail
Professional phone presence and excellent verbal and written communication skills
One evening shift per week and one Saturday shift every 7 weeks
Benefits
Medical/dental/vision benefits
401(k) with company match
A casual dress work environment
Many, much, more
Company
Foundation Finance Company Careers
At Foundation Finance Company (FFC), we help home improvement dealers across the U.S. grow their businesses through fast, flexible financing solutions.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase