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Raymond James · 2 weeks ago

Trading Support Associate III - SMA Trading

Saint Petersburg, Florida - United States

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Raymond James is a financial services firm that is seeking a Trading Support Associate III to support trading activities within the designated functional area. The role involves providing technical assistance for trading platforms and resolving trade errors while engaging with internal and external customers.

BankingFinancial ServicesInformation TechnologyInsuranceWealth Management

Growth Opportunities

Responsibilities

Serve as the liaison between the SMA trading team and external money managers

Provides technical support to internal clients requiring assistance using various trading systems

Responds to inquiries or complaints received through phone calls and/or correspondence with clients concerning the company’s trading systems

Performs price adjustments and trade corrections support for client accounts

Review trade problems and determine appropriate corrective action

Resolves comparison issues and assists in the portfolio allocation process

Coordinates large block orders for advisors with appropriate trading desks

Ensures that trades are executed and confirmed in accordance with organizational policies and procedures

Confirms the open order file is reconciled and that trade data and information are entered and maintained in required databases

Contacts internal and external customers to resolve trading problems

Provide superior customer service in a high-volume call environment

Performs other duties and responsibilities as assigned

Qualification

Securities trading knowledgeInvestment conceptsAccounting principlesMathematical proceduresCustomer serviceStress managementProblem-solvingEffective communicationTeam collaboration

Required

Bachelor's: Accounting

Bachelor's: Finance

High School (HS)

General Experience - 13 months to 3 years

Concepts, practices, and procedures of securities trading

Basic investment concepts, practices, and procedures used in the securities industry

Accounting principles and procedures

Mathematical procedures are required to verify and reconcile trading transactions

Handling a small-volume phone system

Customer Service

Reconciling and correcting transactions

Operating standard office equipment and using required software applications sufficient to create documents, spreadsheets, and business correspondence

Work concurrently under pressure on multiple tasks and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities

Read, interpret, analyze, and apply transaction information

Analyze and solve problems

Communicate with associates and internal and external customers effectively, both orally and in writing

Work independently as well as collaboratively within a team environment

Handle stressful situations and lead others in providing a high level of customer service calmly and professionally

Interpret and apply policies and identify and recommend changes as appropriate

Establish and maintain effective working relationships at all levels of the organization