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PetVet Care Centers · 1 week ago

Lead Client Service Representative

Pittsboro, NC

Full-time

Onsite

Entry, Mid Level

$18/hr - $20/hr

1+ years exp

PetVet Care Centers is committed to improving the lives of animals and people by providing exceptional care. They are seeking a Lead Client Service Representative to contribute to their high-performing organization by delivering superior customer service and administrative support at their Pittsboro Animal Hospital.

Health CareMedicalPet

Responsibilities

Provides excellent customer service in-person, over the phone, and during high-stress situations

Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments

Handles basic medical emergencies for pets and owners, ensuring safety and well-being

Assists with medication pickups, inquiries, and provides information about services and products

Inputs and manages data in practice management software, including billing and accounts

Assists with retail sales, weighing pets, processing faxes, and maintaining records

Reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Qualification

Client service managementVeterinary experienceClerical proceduresCash handlingMultitaskingCustomer service skillsAttention to detailFlexibility in scheduling

Required

High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience

More than one year of client service management experience in a lead position

One or more years of veterinary experience

Knowledge of clerical procedures and ability to organize files and records

Excellent customer service skills, providing courteous and prompt assistance

Accurate cash handling and cashiering abilities

Strong multitasking skills with attention to detail

Flexibility in scheduling

Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds