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Planet Pharma · 2 weeks ago

Supply Chain Operations Associate

Illinois, United States

Full-time

Onsite

Mid Level

4+ years exp

Planet Pharma is a company focused on supply chain operations in the Americas region. They are seeking a Supply Chain Operations Associate to manage customer relationships, optimize inventory utilization, and ensure service levels while addressing operational issues.

BiotechnologyHealth CarePharmaceutical

Responsibilities

Provides dedicated service to company trading accounts, functioning as the primary account contact on all operational matters

Researches and resolves issues relating to order/picking/shipping errors, damaged shipments, deductions

Supports implementation of customer agreements (ADA/WPAs) to ensure proper application of terms and compliance. Interfaces with Trade, Finance, QA and other cross functional teams on a regular basis

Evaluates all customer sales orders prior to release, ensuring volumes are appropriate based on defined parameters, including market inventory and service levels. Incorporates forecasted demand changes due to market dynamics and event management into the order review process. For international markets, ensures orders meet minimum order quantity and lead time parameters

Ensures optimal product availability in market distribution channels. Continuously analyzes inventory and service levels to maintain target performance. In the event of constrained product supply, manages inventory allocation based on customer Days On Hand (stock vs. demand) and historical ordering patterns, coordinating with other supply chain colleagues on supply replenishment schedules

Participates or leads account review meetings with commercial and finance management if needed. Highlights key issues and recommends action if escalation is required

Detects, reports, and tracks to resolution system issues (SAP or other systems) which may impact order processing, cash application or other Order To Cash Functions. Proposes process improvements

On going process improvements and training

Manages total weekly order volumes of 225-250 orders totaling $60MM in gross sales (across the entire team)

Ensures proper market inventory to maintain 98% or higher service levels for core brands

Ensures sales order volumes are appropriate based on DOH vs. budget and expected demand

Ensures that Line Fill Rate and Perfect Order metrics meet or exceed target of 98% performance

Reports to Sr. Manager Supply Chain Operations

Member of a team of 3-4 Associates

Qualification

Supply Chain OperationsSAPCustomer ServiceMicrosoft ExcelAnalytical SkillsLife Sciences ExperienceERP Software KnowledgeBachelor of Science DegreeCommunication Skills