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DriveTime · 1 week ago

Loan Advisor (Part Time)

Fort Worth, TX

Part-time

Onsite

Entry Level

2+ years exp

DriveTime is a leading financial servicing provider in the auto loan sector. They are seeking a Loan Advisor to collect past due payments, negotiate payment plans, and maintain positive relationships with customers while meeting production goals.

AutomotiveFinancial ServicesSales Automation

Responsibilities

Collect past due payments and negotiate payment plans while maintaining positive relationship with customers

Create long term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals

Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days)

Educate, negotiate with, and build relationships with customers to influence them to make needed payments

Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact

Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership

Contact, or attempt contact with, customers who are delinquent

Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts, Oversee all overdue accounts with help of automate systems and computers

Assist customers with debt repayment plans; including modifications and deferments, Listen to customer's story and determine if debt can be collected

Utilize computer systems to handle skip tracing

Maintain positive working relationships with the Loan Servicing team

Qualification

Collections experienceFinancial services knowledgeNegotiation skillsContact center experienceCustomer service skillsEmpathyDiscretionAdaptability

Required

High School Diploma or GED

2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations

Ability to pass a drug test and background check

Located on-site in our exciting contact center in Fort Worth, TX

Preferred

Contact center experience in the financial services industry preferred

Benefits

Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.

Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!

Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.

In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!

Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!

We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!