IDEXX Livestock Diagnostics ยท 1 day ago
Customer Support Consultant (On-Site Lab Liaison)
Greensboro, NC
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrIDEXX Livestock Diagnostics is a leader in veterinary diagnostics, and they are seeking a Customer Support Consultant to serve as a vital link between the company and its customers. This role involves providing information, resolving issues, and ensuring customer satisfaction, primarily through phone and electronic communications.
Biotechnology
Responsibilities
You will act as the liaison between customers and the IDEXX laboratories
You will provide information, resolve issues, and ensure customer satisfaction for both internal and external customers
Your work will be heavily phone-based, responding to customer phone and electronic communications
You will research documentation, correct processing errors, resolve technical issues, compile customer info, troubleshoot problems, and communicate information
Qualification
Required
You will act as the liaison between customers and the IDEXX laboratories
You will provide information, resolve issues, and ensure customer satisfaction for both internal and external customers
Your work will be heavily phone-based, responding to customer phone and electronic communications
You will research documentation, correct processing errors, resolve technical issues, compile customer info, troubleshoot problems, and communicate information
The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator
It is important to have strong computer and technical skills, with the aptitude to learn
You will be a master problem solver with fine attention to detail
Superb communication and listening skills are a must in order to be a successful customer support specialist
A proven track record of providing extraordinary customer service
You learn quickly and apply skills and abilities to a variety of customer interactions
Strong interpersonal skills with the ability to establish rapport quickly
Strong organizational skills, especially in a multi-tasking environment
You possess a High School diploma or equivalent combination of education and experience is required
Ability to be on the phone / computer for up to 8 hours a day
Preferred
You are preferably experienced in veterinary practice, laboratory setting, clinical pathology experience, laboratory customer service
A 2-, 3- or 4-year degree in a Science-related field is preferred
Benefits
Health / Dental / Vision Benefits Day - One
5% matching 401k
On the job training and career advancement opportunities
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Company
IDEXX Livestock Diagnostics
Diagnostic tests and services to monitor the health of herd and flock animals worldwide.
5001-10000 employees
H1B Sponsorship
IDEXX Livestock Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase