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WHSmith North America · 2 weeks ago

Co Manager at BNA Airport

Nashville, TN

Full-time

Onsite

Mid Level

$52K/yr - $52K/yr

3+ years exp

WHSmith North America is a leading global travel retailer with over 1,700 stores across 30 countries. The Co-Manager supports the General Manager in overseeing daily operations of retail locations, focusing on sales performance, team leadership, and operational excellence.

Retail

Responsibilities

Drive a strong sales culture by leading, coaching, and motivating the sales team to achieve and exceed KPI targets

Oversee daily store operations, including opening and closing procedures, ensuring a smooth and efficient workflow

Maintain accurate financial controls, store organization, and cleanliness, serving as a role model for operational excellence

Provide performance input and coaching for Customer Service Associates (CSAs), Stock Associates, and Leads, ensuring reviews and feedback are conducted on time

Collaborate with AGM Operations to assess merchandise performance, including sell-through rates, fit, and popularity trends, to inform inventory decisions

Leverage store software systems, such as WebIM and Storeforce, to manage inventory, sales tracking, and reporting

Ensure store compliance with policies, including safety, loss prevention, and company procedures

Proactively identify and resolve operational challenges, including staffing needs, inventory issues, and customer concerns

Support visual merchandising efforts, ensuring products are presented according to company standards

Perform additional responsibilities as assigned by the General Manager

Qualification

Sales performance managementInventory management softwareLeadership experiencePOS systems proficiencyOrganizational skillsMulti-tasking abilityTAM Card certificationProblem-solving skillsTime management skillsCustomer-first mindset