Kolter Hospitality · 3 weeks ago
Front Office Manager
Delray Beach, FL
Full-time
Onsite
Mid Level
$52K/yr - $55K/yrKolter Hospitality is focused on delivering service excellence to guests, and they are seeking a Front Office Manager to oversee front office operations at their hotel. The role involves managing the front desk team, ensuring guest satisfaction, and maintaining adherence to company policies and brand standards.
ConstructionHospitalityReal Estate
No H1B
Responsibilities
Manage all aspects of front desk operations for assigned shift
Ensure all front office team members deliver the brand promise and provide exceptional guest service
Assist in greeting and checking in guests
Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory
Responsible for the hiring, training, and coaching and discipline of the front office team
Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly
Assist in ensuring an accurate payroll of front office department
Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards
Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand
Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information
Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance
Work with housekeeping and engineering to block rooms as necessary for maintenance
Report any items in need of repair
Follow all safety procedures while working
Qualification
Required
Manage all aspects of front desk operations for assigned shift
Ensure all front office team members deliver the brand promise and provide exceptional guest service
Assist in greeting and checking in guests
Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory
Responsible for the hiring, training, and coaching and discipline of the front office team
Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly
Assist in ensuring an accurate payroll of front office department
Ensure front office team members are in proper uniform and adhere to the Company's grooming standards
Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand
Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information
Ensure daily arrival of VIP's, special request rooms, long stay guest rooms are pre-blocked in advance
Work with housekeeping and engineering to block rooms as necessary for maintenance
Report any items in need of repair
Follow all safety procedures while working
Be effective and innovative in handling and solving problems in the workplace
Remain positive and helpful while working in a fast-paced environment
Committed to the success and growth of the company
Act honorably, even when no one is watching
Eagerness to grow and/or develop within the company
Passionately provide personalized guest service
Company
Kolter Hospitality
Kolter Hospitality specializes in hotel management, development and acquisitions in the hospitality sector.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-25
Company data provided by crunchbase