Apply on Employer Site

Epiq · 2 weeks ago

Legal Site Supervisor/Receptionist

Charlotte, NC

Full-time

Onsite

Mid Level

$21.87/hr - $25.34/hr

Epiq is a company that values its employees and their contributions. The Site Supervisor is responsible for overseeing daily operations and ensuring exceptional client service at the downtown Charlotte office, while providing various administrative support services.

Document ManagementEdiscoveryInformation TechnologyLegalLegal Tech

Responsibilities

Serves as the principal liaison between the employees and the Client for an A+ customer experience support operation

Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service

Continuously looks for opportunities to increase the efficiency of operation

Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

Recruits and interviews potential candidates for available positions at the site

Hires, trains, supervises, evaluates and develops all personnel assigned to the site

Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

Assists Enterprise Operations Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports

Must be a multi-tasker in a busy law firm environment

Qualification

Supervisory experienceClient service orientationMicrosoft Office proficiencyDetail orientedCan-do attitudeCommunication skillsInitiativeLeadership ability