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StubHub · 1 week ago

Senior Manager - Investigations and Compliance

New York, NY

Full-time

Hybrid

Senior Level

$180K/yr - $225K/yr

StubHub is on a mission to redefine the live event experience on a global scale. They are seeking a Senior Manager, Investigations and Compliance to lead critical risk management, criminal investigations, and compliance efforts within the company.

E-CommerceMarketplaceTicketing

Responsibilities

You will own StubHub’s most critical investigations and compliance escalations end-to-end, serving as the primary escalation point for law enforcement engagement, internal employee misconduct, insider threat activity, and safety incidents involving employees and executives

You will lead criminal investigations, manage subpoenas and search warrants in partnership with Legal, act as Custodian of Records, and represent StubHub with external law enforcement and industry partners

You will oversee operational compliance programs across AML, KYC Enhanced Due Diligence, and OFAC sanctions to meet regulatory and third-party payment requirements

You will partner cross functionally with Trust and Safety, Payments, InfoSec, and Executive Leadership to assess risk, respond decisively to incidents, and translate investigative findings into durable controls and prevention strategies that protect StubHub without introducing unnecessary friction to the business

Lead investigation and response efforts related to external legal threats, including pre-litigation matters, adversarial actors, organized fraud rings, and coordinated abuse targeting the platform, employees, or brand, in close partnership with Legal

Proactively identify and assess emerging legal and regulatory risk patterns, translating investigative insights into mitigation strategies that reduce the likelihood of litigation, enforcement action, or reputational harm

Qualification

Criminal investigationsAML complianceKYC Enhanced Due DiligenceRegulatory complianceLaw enforcement engagementRisk assessmentExecutive presenceJudgmentIncident responsePreventative controlsCross-functional collaborationCommunication skills

Required

You have led complex criminal, fraud, and misconduct investigations in a consumer technology, marketplace, or fintech environment, operating with confidence in high ambiguity and high stakes situations

You have served as a primary point of contact for law enforcement and regulators, managing subpoenas, search warrants, records production, affidavits, and testimony, and developing criminal cases and referrals for prosecution

You bring hands-on experience owning or operating AML, KYC Enhanced Due Diligence, and sanctions programs tied to regulated payment flows, and have partnered closely with Legal, Trust and Safety, and Security teams to mitigate risk

You have demonstrated strong judgment, executive presence, and the ability to convert investigations into preventative controls rather than policy overhead