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NBH Bank · 2 weeks ago

Client Services & Solutions - Specialist II

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

NBH Bank is committed to providing exceptional client experiences and nurturing strong relationships. The Client Services & Solutions Specialist will support the bank’s call center by assisting clients with inquiries, complaints, and banking needs while adhering to established procedures for fraud prevention.

BankingFinanceFinancial Services

No H1B

Responsibilities

Assist with client questions, complaints, and banking inquiries

Use effective communication, probing questions, and critical thinking to ascertain various needs while identifying any areas of fraud

Provide both internal and external Online Banking and Bill Payment support

Offer resolution for client concerns and offer relevant solutions for their personal banking financial needs

Build a rapport with clients and team members, treating them with respect and consideration regardless of their status or position

Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position

Qualification

Fraud detection experienceClient servicing experienceMicrosoft Excel proficiencyBilingual in SpanishEnglishCommunication skillsAnalytical thinkingManage stressResponsivenessPrioritize tasksInterpersonal skillsFlexibility