EMCOR Group, Inc. · 3 weeks ago
IT User Support Specialist I
US-CA-Martinez
Full-time
Onsite
New Grad, Entry Level
$25/hr - $37/hrEMCOR Group, Inc. is an electrical construction firm offering a range of services, and they are seeking an IT User Support Specialist I. The role involves providing first-line technical assistance to end-users, troubleshooting IT issues, and ensuring the smooth operation of hardware and software systems.
ConstructionHardware
Responsibilities
Serve as the first point of contact for IT support requests via phone, email, chat, or ticketing system
Troubleshoot and resolve common hardware, software, and connectivity issues for on-site and remote users
Assist with password resets, account creation, and access permissions using both in-person and remote tools
Guide users through step-by-step solutions via screen-sharing, clear written instructions, or in-person support
Document all support interactions and resolutions
Escalate complex or unresolved issues to Level 2 support or specialized teams
Perform routine maintenance tasks such as software updates, system checks, and peripheral setup
Support video conferencing and collaboration tools for hybrid meetings (e.g., Microsoft Teams)
Maintain knowledge of standard IT tools, remote support platforms, and security best practices
Qualification
Required
Ability to follow established troubleshooting procedures and prioritize tasks effectively
High attention to detail and documentation accuracy
Strong communication and customer service skills in both in-person and virtual environments
Basic knowledge of operating systems (Windows, macOS) and common office applications
Proficiency in Microsoft Office 365 Enterprise, including Microsoft Outlook, Office Suite, and Teams
Familiarity with remote troubleshooting tools (e.g., GoTo Resolve)
Preferred
CompTIA A+ or equivalent certification
Experience with IT ticketing systems ServiceNow
Understanding of basic networking concepts (IP, DNS, VPN, Wi-Fi troubleshooting)
Benefits
Medical, dental, vision, and prescription
401k with company match
Paid vacation, holiday, and sick time.
Educational assistance
Company
EMCOR Group, Inc.
A Fortune 500® company and a member of the S&P 500, EMCOR Group, Inc.
Founded in 1994
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-01-05IPO
Leadership Team
Anthony Guzzi
President and CEO
David Copley
VP Safety & Quality Management
Recent News
Business Wire
2025-12-18
Benzinga.com
2025-12-13
2025-12-01
Company data provided by crunchbase