We Are Blood · 3 weeks ago
UTR Donor Services Account Manager
Austin, TX, US
Full-time
Onsite
Entry, Mid Level
2+ years expWe Are Blood is a nonprofit organization dedicated to saving lives through blood donation and tissue referral services. They are seeking a UTR Donor Services Account Manager to maintain and develop hospital relationships, acting as the primary contact and exceeding tissue referral goals.
CommunitiesHealth CareHospitalMedicalNon Profit
Responsibilities
Develop and maintain effective and successful shared service provider relationships
Maintain current contracts for all UTR referral sources
Serve as secondary spokesperson and point of contact on behalf of UTR with media, community and hospital donor referral sources as needed
Prepare periodic and special reports on referral activities
When appropriate, collaborate with various internal departments to improve communication, processes, outcomes, customer service, policies, and system modifications as necessary for assigned group accounts
Meet and exceed customer expectations and adhere to established quality practices while seeking to continually improve work performance
Collaborate and implement recruiting strategies for tissue referral sources to be approved by management
Execute those strategies to meet and exceed tissue referral goals within the assigned territory
Meet and exceed employee program expectations of AMO CommYOUnity! standards: Rewards & Recognition, Communication, Individuality, Integrity, Respect, and Pursuit of Excellence
Other duties and projects as assigned
Qualification
Required
High school diploma or equivalent is required
Minimum of 2 years account management preferably in the healthcare industry
Must be CTBS certified or be willing to test at next exam cycle after 1 year of employment
Must exhibit professional conduct and demeanor at all times
Must have excellent public speaking and communication skills, both verbally and written
Ability to self-start, organize and prioritize under changing conditions, manages multiple projects, and handles stressful situations
Must be able to work independently with little supervision
Must be able to work flexible hours, some evenings and/or weekends as necessary
Must be at least 21 years of age, have a valid Texas driver's license, proof of insurance, and an acceptable driving record
Preferred
Bachelor's degree or equivalent years' experience working in marketing or business communication, in a healthcare environment preferred
Spanish speaking a plus
Company
We Are Blood
We Are Blood is a nonprofit organization that provides and protects the community blood supply.
Founded in 1951Austin, Texas, USA
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Havenstrite
Partner Engagement Manager
Mandy Clare
Assistant to the CEO
Recent News
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