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BNY · 2 weeks ago

Customer Relations Specialist I (contract)

New York, NY

Contract

Onsite

New Grad, Entry Level

$31.01/hr - $38.77/hr

BNY Mellon is a leading global financial services company at the center of the world’s financial system. The Customer Relations Specialist I role involves supporting a large-scale re-pricing initiative through client communications and coordination with various teams to ensure accurate messaging and mailing processes.

Financial Services

Responsibilities

Client Communications & Re-Pricing Support: Process returned letters related to the fee re-pricing mailing and coordinate remailing activities per front office instructions

Front Office Coordination: Communicate with advisors and front office partners to obtain updated client addresses and ensure accuracy prior to remailing

Mailing Operations: Track returned mail, manage re-mailing workflows, and help maintain clean mailing lists, addressing an anticipated 5–10% return-mail rate

Data & Process Accuracy: Support data-related tasks tied to mailing accuracy and system updates to ensure clean and compliant communications

Internal Coordination: Assist with internal communications and meeting scheduling as needed to support the overall initiative