Virtual Technologies Group · 2 weeks ago
Key Account Manager (IT & MSP Industry)
Tyson's Corner, VA
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expVirtual Technologies Group (VTG) is seeking a Sales Account Manager to expand their reach in IT support on a national level. The role involves managing and expanding accounts, identifying new opportunities, negotiating contracts, and maintaining strong client relationships.
Cloud ComputingCyber SecurityInformation TechnologyVoIP
Responsibilities
Own revenue outcomes across a named portfolio, including renewals, expansions, and multi-year growth plans
Build and execute account plans for top accounts, including stakeholder mapping, white-space analysis, and quarterly execution priorities
Lead renewal motion end-to-end in partnership with Sales Leadership and delivery teams, ensuring early risk identification and strong renewal readiness
Drive expansion by packaging and positioning incremental services (MSP adds, security, network, structured cabling, lifecycle, field services, etc.) based on client outcomes
K–12 growth and market expansion: identify and open new K–12 districts and regional opportunities, leveraging E-Rate knowledge and relationships to create a repeatable growth motion
Run QBRs and executive cadence, including roadmap alignment, SLA performance review, and value realization tied to dollars and outcomes
Maintain accurate CRM hygiene, forecasting, close plans, and pipeline inspection tied to next steps and dates
Partner cross-functionally (Service Delivery, Ops, Finance, Product, Support) to resolve escalations quickly and protect renewal probability
Create customer delight by turning service performance into visible value, capturing wins, and converting satisfied customers into references and case studies
Proactively identify and pursue new sales opportunities within existing accounts
Build and maintain strong relationships with key decision-makers at client organizations
Understand client business needs and translate them into effective IT solutions
Conduct needs assessments, prepare proposals, and deliver compelling presentations
Negotiate and close deals, ensuring mutually beneficial agreements
Monitor account performance and identify areas for improvement and growth
Manage the entire sales cycle from lead generation to contract execution
Accurately forecast and track sales performance against established targets
Prepare regular sales reports and presentations for management
Analyze market trends and competitor activities to identify new opportunities
Act as the primary point of contact for client inquiries and concerns
Proactively address client issues and ensure their satisfaction
Build and maintain long-term client relationships based on trust and mutual benefit
Foster strong client relationships through regular communication and value-added services
Collaborate with internal teams, including technical support, engineering, and marketing, to ensure successful project delivery
Share best practices and knowledge with other sales team members
Contribute to the overall success of the sales organization
Qualification
Required
Bachelor's degree in business administration, Marketing, or a related field preferred
5+ years in B2B account management or customer growth roles (IT services, MSP, telecom, SaaS, or adjacent)
Demonstrated history of driving expansion within existing accounts, not just renewals
Strong executive presence, able to run QBRs and influence multi-threaded stakeholder groups
Fluent in CRM discipline, forecasting, and building close plans
Comfort collaborating with delivery teams, translating technical outcomes into business value
Proven experience in K–12 brick-and-mortar environments, including navigating district leadership, school operations, and stakeholder complexity
Demonstrated ability to open new markets and drive growth using E-Rate as a go-to-market lever
Preferred
Experience with MSP contracts, recurring revenue, and service delivery KPIs (SLA, CSAT, ticket health)
Familiarity with structured cabling, networking, endpoint lifecycle, security, and managed services bundles
Working knowledge of E-Rate categories, procurement cycles, and how to partner with districts and consultants through the process
Company
Virtual Technologies Group
Virtual Technologies Group is a customized IT solution, VoIP service, and systems company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Jacmel Partners
2022-10-11Private Equity
Leadership Team
Shawne Robinson
Chief of Staff to the CEO
Mike Curtis
Chief Revenue Officer (Sales) - Partner
Recent News
Company data provided by crunchbase