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SECU · 3 hours ago

VP - Site Reliability Engineering

Raleigh, NC

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

SECU is a credit union that believes in the philosophy of 'People Helping People.' They are seeking a VP of Site Reliability Engineering to lead a team focused on supporting and stabilizing systems and services, ensuring efficient and effective delivery while promoting process improvement through KPIs and metrics.

AccountingBankingFinancial Services

Responsibilities

Ensure team is positioned to provide 24/7/365 support for all systems under team purview by creating depth of support in system knowledge and skillset across team members

Develop contingency and succession plans with scalability and high availability in mind

Establish and oversee monitoring and observability tools, standards, and practices to improve KPIs and metrics, ensuring stability of systems

Build and maintain a proactive and robust monitoring plan

Ensure ITIL procedures are followed, and SLAs are adhered to

Guide creation, adoption, maturation, and maintenance of automation-first delivery pipelines

Partner with business, development, QA, and IT peers to align on goals and develop joint system roadmaps, meeting strategic objectives and reliability goals

Promote a culture of continuous improvement, optimization of processes, and reduction of waste

Use KPI measurements and other metrics to provide rational for improvement opportunities

Provide training opportunities to team members to ensure teams are prepared for future technology needs

Support the modernization of technologies and solutions

Stay up to date on current trends and emerging technology solutions

Provide direct people management, coaching, and mentorship to members of the team

Ensure team members receive proper training, development opportunities, and effective/timely performance feedback

Ensure reskilling/upskilling align to organizational needs and to skills & strengths

Ensure team members are adhering to governing policies, standards, and guidelines at organization and team level

Influence and drive department governance Initiatives

Commitment to protecting our membership by incorporating security and compliance in all decisions and seeking opportunities to improve our security posture

Intentionally build and maintain strong IT, business, and vendor relationships with current and potential peers/partners

Ensure team is effectively managing key relationships

Hold teams and vendors accountable to defined SLAs and contractual commitments, while maintaining professional working relationship

Some financial management of vendor engagements and recurring cost may be required

Qualification

Continuous process improvementVendor collaborationITIL practicesTechnical team leadershipCI/CD practicesSecurity complianceAgile developmentCoachingFinancial managementCommunication skillsMentorship

Required

Bachelor's degree

10 years of experience successfully leading technical teams focused on support, delivery, and continuous process improvement

Strong vendor collaboration experience, including governing and escalating concerns including but not limited to SLA adherence

Experience being accountable for department standards and guidelines including educating teams and governing adherence

Working experience communicating and influencing at team, peer, and leadership levels

Strong working experience leading a support/delivery team in an organization that uses waterfall, mixed, and agile development processes and structures

Experience incorporating security and compliance in decisions and improving security posture

Preferred

Strong leadership experience with continuous integration and deployment (CI/CD) practices, monitoring, and incident response

ITIL certification or strong working knowledge of ITIL practices

Knowledge of coding techniques beyond simple scripts

Financial industry experience

Company

SECU

Glassdoor3.4

Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.

Founded in 1937

Raleigh, North Carolina, USA

5001-10000 employees