Conifer Realty · 3 weeks ago
Community Support Specialist
Columbia,MD,US
Full-time
Hybrid
Mid Level
$65K/yr - $75K/yr
3+ years expConifer Realty is a professional, service-oriented organization seeking a Community Support Specialist. This role is responsible for training and providing project support to property management personnel, ensuring compliance with regulatory programs, and assisting Community Managers with various tasks.
Building MaterialConstructionProperty ManagementReal Estate
Responsibilities
Provide overall assistance to Community Managers and Regional Managers at the direction of the AVP for those who have heavy workloads, special projects, or are out on PTO
Performing all duties as part of the role of a Community Manager
Conduct Site Compliance Audits on behalf of the VP to ensure compliance with all regulatory programs
Communicate with residents and applicants as needed
Complete resident income certifications as required
Assist Community Managers with preparations for MOR and agency inspections
Organize or add data to files, software, etc
Research and correct site issues as directed
Assist Community Managers with Rent Ups, Lease-Ups, or projects with major renovations to ensure complete implementation and compliance with housing program requirements and directives as appropriate
Assist Community Managers with property marketing and outreach efforts
Conduct market studies and competition analysis as required
Will provide training and coaching to administrative staff as needed
Special projects as assigned
Frequent weekly local travel required and an occasional overnight stay when needed
Other related community-support job duties as assigned
Physical attendance at assigned work location(s) during scheduled hours is essential
Qualification
Required
Minimum 3+ years apartment rental/housing management experience required, preferably in affordable housing industry
Minimum 1+ years' compliance experience with Low Income Tax Credit (LIHTC), HUD – Section 8, HOME, and other compliance knowledge needed
Excellent, demonstrated customer service skills and experience to interact with all levels of fellow employees, residents, visitors, community representatives, housing authority representatives, others
Strong MS Office suite skills (Word, Excel, PowerPoint, Outlook) required
Prior experience with financial & accounting matters with understanding of payables, receivables
Ability to keep accurate records and meet all required reporting deadlines
Minimum High School / GED Equivalent required
Ability to communicate effectively – demonstrated strong verbal and oral communication skills
Effective problem-solving skills – good listening skills; to collaborate, understand and work with employees, residents and prospective residents alike
Resourceful – able to make decisions with appropriate guidance when needed
Excellent organizational and time-management skills
Flexible, adaptable, with ability to multi-task and juggle several projects at one time
Excellent business professionalism, business judgment, common sense for handling day-to-day matters
Ability to negotiate contracts
Ability to effectively coach, train and manage fellow employees on projects
Work independently, as well as collaboratively in a team environment
Preferred
Prior experience with recertifications desired
Experience with lease-ups preferred
Minimum 1-2+ years team supervision experience including coaching, training and performance management skills desired
Yardi Voyager experience desired or other accounting or housing software programs a plus
Bilingual (Spanish) helpful
Experience in collaboratively resolving resident, employee, vendor and financial problems preferred
Flexibility/ability to travel up to 35% locally and up to 60% overnight on a weekly basis as needed or assigned
Bachelor's degree in Business, Management, preferred
Minimum Associates degree with equivalent experience desired
TCS, COS, other Housing industry certifications strongly preferred or willing to obtain
Benefits
Ongoing training and development
13 holidays
15 days paid time off
401K with company match
Medical
HSA
Dependent care Flex account
Dental
Vision
Company-paid life
Short and long-term disability insurances
Wellness program
Company
Conifer Realty
Conifer is a full-service real estate company that develops, constructs, owns and manages high-quality, affordable housing communities.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$10MKey Investors
TD Bank
2019-12-18Series Unknown
2017-01-04Debt Financing· $10M
Leadership Team
Tom Johnson
Retired EVP at Conifer Realty, LLC
Recent News
2025-07-07
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