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Allied Universal · 1 week ago

Security Training and Support Supervisor

US-IA-Middle Amana

Full-time

Onsite

Entry, Mid Level

$21.63/hr - $21.63/hr

1+ years exp

Allied Universal®, North America’s leading security and facility services company, is hiring a Training and Support Supervisor. This role is responsible for developing, coordinating, and delivering training programs across the organization, while providing administrative support and troubleshooting technical issues to enhance employee learning experiences.

Cyber SecurityInformation TechnologySecuritySoftware

Responsibilities

Assist in the development and preparation of training materials, including presentations, handouts, and online resources

Coordinate and schedule training sessions, ensuring all logistics are arranged and communicated to participants

Track employee training progress, attendance, and completion, maintaining accurate records and reports

Troubleshoot technical issues related to training platforms, software, and equipment, providing support during training sessions

Facilitate training sessions, ensuring a smooth and effective delivery of content to employees

Provide administrative support to the training team, including organizing files, updating training records, and managing documentation

Respond to employee inquiries and provide guidance on training programs, resources, and scheduling

Collaborate with department leaders to identify training needs and assist in the implementation of training solutions

Evaluate the effectiveness of training programs through feedback and assessments, recommending improvements as necessary

Maintain a positive learning environment, offering continuous support to ensure employees' development and success

Qualification

Training software proficiencyTechnical troubleshootingOrganizational skillsCommunication skillsInterpersonal skillsTime-management abilities

Required

High school diploma or equivalent

Minimum of one (1) year of experience in security, training, or compliance management

Strong communication and interpersonal skills with the ability to effectively convey information and collaborate with employees and teams

Proficiency with training software and tools, including Learning Management Systems (LMS), and technical troubleshooting skills for training platforms

Strong organizational and time-management abilities, with attention to detail in managing training schedules, materials, and records

MUST have a valid driver's license and 1+ years of Supervisor experience