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Plymouth Rock Assurance · 8 hours ago

Claims Representative, Field -North Shore, MA

Salem, MA

Full-time

Onsite

Entry, Mid Level

$63K/yr - $84K/yr

1+ years exp

Plymouth Rock Assurance is a reputable insurance company managing personal and commercial auto and homeowner’s insurance. The Field Claims Representative will investigate and evaluate homeowners claims through on-site inspections, ensuring prompt payment and maintaining high service standards.

Auto InsuranceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Conducting accurate coverage analysis and damage assessments to ensure prompt payment of claims in accordance with quality standards

Proactive communication, and setting accurate claims length expectations

Writing estimates for covered damage, provide customers scope of loss and cost of repairs

Assign, direct and oversee vendors conducting mitigation and/or inspection during the adjustment of homeowners' property claim

Identify subrogation potential and liability exposures

Establish timely and appropriate claim reserves in accordance with claim standards

Adjusting homeowner’s property claims in all states in which Plymouth Rock writes business

Appropriately represent the company by executing a high level of service and maintaining professionalism at all times

Qualification

Claims managementDamage assessmentCustomer serviceMicrosoft OfficeMultitaskingOral communicationWritten communicationSelf-motivated

Required

Excellent oral and written communications skills

Ability to multitask and adapt to changes quickly

Capability to identify and address customer's needs to ensure an outstanding experience on every interaction

Capacity to work in a fast pace supporting the rapid growth of our customer base

Be a self-motivated individual to meet & exceed goals

Proficient in the use of Microsoft Office

Ability to obtain licensure in applicable states if required and complete CE credit/classes where necessary

Ability to carry up to 25lbs and conduct roof inspections on homes

Valid Driver's License and proficient driving record

Preferred

Minimum of 1 -3 years overall work experience preferred

Have obtained/working towards a college degree or equivalent work experience

Bachelor's Degree from an accredited four-year college or university is preferred

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year

Tuition Reimbursement

Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

Robust health and wellness program and fitness reimbursements

Auto and home insurance discounts

Matching gift opportunities

Annual 401(k) Employer Contribution (up to 7.5% of your base salary)

Various Paid Family leave options including Paid Parental Leave

Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

Remote work equipment

Company

Plymouth Rock Assurance

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Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees

https://www.plymouthrock.com

H1B Sponsorship

Plymouth Rock Assurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (12)

2023 (6)

2022 (7)

2021 (5)

2020 (12)