Product Specialist \- Assets & Inventory jobs in United States
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First Due · 2 weeks ago

Product Specialist \- Assets & Inventory

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

First Due is a company re-imagining Fire and EMS through a modern cloud-based platform. They are seeking a tech-savvy, customer-focused Implementation Product Specialist to work with Fire & EMS customers, implementing modules and providing guidance and support.

Enterprise SoftwarePublic SafetySaaSSoftwareSubscription Service
badNo H1Bnote

Responsibilities

Act as an Implementation Product Specialist for assigned modules
Work directly with new customers to efficiently and effectively configure and optimize assigned modules
Partner with implementation project managers to successfully implement and launch First Due to Fire and EMS customers of varying sizes and complexities
Stay educated on module functionality, configuration, and industry best practices, including compliance requirements
Provide guidance on standards to both customers and First Due’s product management team
Maintain a full understanding of the features being developed in current and future sprints as well as the product roadmap
Document product gaps arising during implementation and work with product management to ideate potential solutions, especially in relation to compliance requirements
Participate in regional and national user group meetings both virtually and in person
Develop a deep understanding of competitors’ capabilities within the assigned area of the product

Qualification

Public Safety softwareFire/EMS market knowledgeAnalytical skillsProject managementCommunication skillsCustomer-focused

Required

Experience in Public Safety software or operations (preferably in Fire or EMS)
Understanding of Fire/EMS market and standards
Ability to take customer requests, determine the desired end state and provide a straightforward path to the most efficient solution
Strong analytical and critical thinking skills
Excellent written and verbal communication skills
Exceptional project management skills: ability to manage multiple customer requests and projects simultaneously
Patient, responsive, supportive, and respectful; adept at presenting, responding to feedback, and reasonably overcoming obstacles

Benefits

Competitive pay
Medical, dental, and vision coverage
FSA/HSA
401(k)
Flexible PTO
A fully remote workplace
A technology stipend
Opportunities for advancement
Other benefits and perks that sets our team apart

Company

First Due

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First Due is a software platform that revolutionizes fire and EMS records management by unifying the entire operation in a single system.
dateFounded in 2016
location
Garden City, New York, USA
people-size201-500 employees
web-link
https://www.firstdue.com

Funding

Current Stage
Growth Stage
Total Funding
$356.77M
Key Investors
JMI EquityNew York Angels
2025-08-05Private Equity· $355M
2021-07-01Series Unknown
2020-06-17Seed

Leadership Team

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Andreas Huber
Co-Founder & CEO
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Rami El-choufani
Co-Founder, COO & Head of Product
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Company data provided by crunchbase