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DISCO · 3 days ago

Customer Success Enablement Manager

Austin, TX

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $125K/yr

8+ years exp

DISCO is a company that provides a cloud-native, artificial intelligence-powered legal solution. They are seeking a Customer Success Enablement Manager to drive the success of customer success teams by developing and implementing training programs and resources that enhance customer experiences.

Artificial Intelligence (AI)Document ManagementInformation TechnologyLegal Tech

No H1B

U.S. Citizen Only

Responsibilities

Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans

Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation

Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction

Analyzes data and metrics to develop enablement strategies and Customer Success playbooks

Ensures enablement initiatives are closely tailored to the specific needs and goals of the Customer Success / Sales team. Contributes to the ongoing growth and improvement of the organization

Oversees the onboarding process for new hires, ensuring they are equipped with the knowledge and tools necessary to succeed, including developing materials to foster that growth and delivering training as required

Leads change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies and continuously measures and adjust said initiatives

Develops and implements communication strategies to articulate the benefits and rationale behind enablement transformations for adult learners across the affected business units

Supports new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success & Sales organization

Serves as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams

Qualification

Customer Success EnablementData AnalysisProject ManagementSalesforceMEDDPICCPlanHatStakeholder ManagementCommunication SkillsOrganizational Skills

Required

8+ years proven experience in Customer Success/ sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology

Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies

Demonstrated ability to identify, design and deliver effective customer success/sales training programs

Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously

Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments