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ARES Corporation · 1 week ago

Customer Service Specialist II

John C. Stennis Space Center, MS, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

ARES Corporation is seeking a Customer Service Specialist II to provide Customer Service and Engagement services for the Stennis Space Center in support of NASA's eMITS contract. The role involves triaging user requests, performing customer engagement activities, providing technical support, and managing IT services and configurations.

ConsultingLegal

Work & Life Balance

Responsibilities

Triage requests from users via phone, email, Teams and other messaging tools and provide resolution or route to the appropriate support team

Perform customer engagement and/or outreach activities such as planning, developing, coordinating, and participating in events and activities which support customer engagement/outreach

Review IT service requests (SRs) for validity, correctness, and track orders until completion

Provide technical support to the SSC OCIO Customer Relationship Managers and Business Relationship Managers by assisting users in ordering of IT services, tracking orders through to completion and assist users in navigating the IT processes and tools

Provide training in response to customer requirements for general use of Common Use Software and Hardware

Provide IT Configuration Management for all systems designed, implemented and maintained by the contractor

Provide meeting scheduling and operational support for all the technology showcased in Stennis Space Center’s Collaboration Space as well as the Technology Infusion Lab

Support Center activities for Agency Software Management, Information Technology Asset Management, NASA’s Agency Commercial IT Request System, and Enterprise Software Procurement initiatives

Qualification

Customer serviceWindows proficiencyMicrosoft Office 365Deductive reasoningMultitaskingAnalytical skillsCommunication skillsInterpersonal skillsAttention to detailDocumentation skillsAdaptability

Required

A BA/BS in a related field with two years' experience in a customer service or related field required, or an AA/AS in a related field with 6 years' experience, or a high school diploma with 10 years' experience

Excellent communication skills, both written and verbal

Excellent customer service skills

Excellent interpersonal skills and a customer service focused attitude

Must be proficient in Windows and all Microsoft Products

Effective deductive reasoning and troubleshooting skills

Proficiency in multitasking in a fast-paced work environment

Adaptable to change and inconsistency in the workplace

Good analytical and organization skills

High attention to detail and strong documentation skills

Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), SharePoint, and Box

Preferred

An aptitude for understanding and learning new information technologies. Self-motivated, innovative thinker, that works well at prioritizing tasks

Working in a team environment with a diverse group

Experience with customer service ticket tracking (ITIL) systems a plus

Experience with SharePoint a plus

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA Accounts

Life & Disability Insurance

Critical Illness & Accident Insurance

ESOP

401(k) Plan

Paid Time Off & Holidays

Company

ARES Corporation

ARES Corporation is one of the foremost Engineering, Project Management, Reliability and Mission Assurance, IT Architecture and Security, and Software Solutions companies in the United States.

Founded in 1992

Burlingame, California, USA

501-1000 employees