Zenlayer · 1 week ago
Data Center IT Technician Team Lead
Carlstadt, New Jersey, United States
Full-time
Onsite
Mid, Senior Level
3+ years expZenlayer is a leading edge cloud services provider that enables organizations to instantly deploy IT resources worldwide. The Data Center IT Technician Team Lead is responsible for overseeing the daily operations of the technician team across New Jersey sites, managing complex technical issues, vendor relationships, and ensuring project completion to global standards.
Cloud ComputingInformation TechnologyISPOptical CommunicationSoftwareTelecommunications
Responsibilities
Lead, mentor, and schedule a team of shift technicians. Conduct performance reviews and identify training needs to ensure the team is up-to-date on modern DC standards
Manage large-scale infrastructure deployments, including new cage builds, high-density power installs, and massive cabling projects
Act as the Tier 2/3 onsite support for complex hardware failures, advanced networking configurations (VLANs/Trunking), and fiber optic signal issues
Perform regular audits of rack hygiene, cable labeling, and inventory accuracy to ensure the New Jersey sites remain "audit-ready" at all times
Interface with data center landlords (e.g., Equinix, Digital Realty) and third-party vendors for equipment repairs or facility maintenance
Monitor internal ticketing systems to ensure all "Smart Hands" requests from global customers are resolved within the defined Service Level Agreements (SLAs)
Oversee the local supply chain, including spare parts management, tool procurement, and high-value asset tracking
Qualification
Required
3+ years of experience in Data Center Operations, with at least 1–2 years in a leadership or 'Lead Tech' capacity
Expert-level knowledge of server hardware (Dell, Supermicro) and networking gear (Cisco, Juniper, Arista)
Advanced understanding of fiber optics (Single-mode/Multi-mode) and testing equipment (OTDR/Light Meter)
Proficiency in Linux/Unix environments and CLI-based troubleshooting
Professional English and Mandarin Chinese fluency is required to facilitate communication with the global NOC and HQ
Proven ability to manage shift schedules, resolve internal team conflicts, and lead by example during emergency outages
Ability to optimize rack space and power density for future growth
A 'zero-error' mindset regarding cabling and documentation
Preferred
Bachelor's degree in a related field preferred
Company
Zenlayer
Zenlayer operates as a software-defined network and services provider.
201-500 employees
H1B Sponsorship
Zenlayer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$102MKey Investors
MDI VenturesForebright CapitalF&G Venture
2022-01-04Series C
2021-05-12Series C· $62M
2019-08-15Series B· $30M
Leadership Team
Joe Zhu
Founder & CEO
Craig Kaplan
Executive Vice President, Business Growth
Recent News
2025-10-29
2025-10-09
2025-09-12
Company data provided by crunchbase