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Oregon Department of Human Services · 5 days ago

Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Required

Medford, OR

Full-time

Onsite

Entry Level

$3,705/mo - $4,833/mo

2+ years exp

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. They are seeking a Customer Service Guide to provide exceptional office support, assist clients, and ensure a welcoming environment while managing various administrative tasks.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Provide front desk assistance, answer phone calls, and guide clients to the right services

Distribute mail, handle case transfers, and manage emails

Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks

Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy

Document all interactions and records through the ONE and TRACS system

Create a welcoming environment for the public through various forms of communication

Maintain an organized and clean work area, ensuring efficient lobby flow and customer service

Use various computer systems and databases to manage information for the agency and clients

Qualification

Customer serviceBilingual English & SpanishData entryMulti-line phone systemsTechnology navigationCompassionate communicationActive listeningTeam collaboration

Required

Bilingual requirement English and Spanish

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

An equivalent combination of education, training, and experience relative to the class concept

Experience communicating decisions, rules, guidelines and polices in a fast-paced environment with customers either entering the physical office, virtually through the online application portal or by telephone

Experience navigating technology and various software programs including multi line phone systems. Experience using multiple systems in tandem for researching and tracking details for each customer or case

Experience building relationships based on trust, approachability and flexibility within a team environment where inclusivity and respect of others' ideas and contributions are welcomed

Experience delivering exceptional customer service in a professional environment to a high volume of diverse customers in a manner that demonstrates active listening and compassion

Experience completing tasks, duties, projects and obligations with deadlines, that produce quality results