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Bank of the Sierra · 2 weeks ago

Customer Service Representative - Porterville

Porterville, CA

Full-time

Onsite

Entry Level

2+ years exp

Bank of the Sierra is seeking a Customer Service Representative to assist customers with inquiries regarding their accounts and bank products. The role involves handling a high volume of phone calls, maintaining confidentiality, and providing excellent customer service while managing difficult situations professionally.

BankingCommunitiesFinancial Services

Responsibilities

Have a polite and engaging telephone decorum

Process a minimum of 175 phone calls daily

Maintain an acceptable knowledge level of Bank products and compliance issues

Assist customers with questions regarding Bank products

Be willing and able to learn all "back office" job functions in the CSC

Be willing and able to cross-sell bank incentive products daily

Assist customers with questions regarding their various accounts

Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments

Maintains confidentiality; listens to others without interrupting; keeps emotions under control

Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values

Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity

Other duties may be assigned

Qualification

Customer service skillsMathematical skillsCommunication skillsComputer proficiencyOrganizational skillsDetail-orientedTactDiplomacyEngaging telephone decorumWork under pressure