Senior Implementation Manager jobs in United States
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Newfire Global Partners ยท 2 weeks ago

Senior Implementation Manager

positionUnited States
timeFull-time, Part-time, Contract
remoteRemote
senioritySenior Level, Lead/Staff
money$143K/yr - $165K/yr
date9+ years exp

Care Lumen is a visionary healthcare technology company on a mission to connect people, care, and data. They are seeking a Senior Implementation Manager to drive the modernization and deployment of a next-generation clinical technology platform, enhancing care management and improving healthcare outcomes for millions of Americans.

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Growth Opportunities

Responsibilities

Customer Onboarding & Setup. Lead customers through the setup and configuration process, ensuring that the solution meets their specific needs and is deployed successfully
Implementation Support. Assist in the technical aspects of product deployment and project management including troubleshooting and addressing any challenges during the initial setup phase
Customer Education & Training. Enforce product training sessions to ensure that customers understand how to use the platform effectively
Proactive Risk Management. Identify and address any challenges that may arise during the onboarding and early usage phases, minimizing any disruptions to the customer's experience
Collaboration with Cross-Functional Teams. Work closely with Product and Support teams to ensure customer needs are met and any product or service gaps are identified immediately
Continuous Feedback Loop. Gather customer feedback during implementation and after, relaying insights to improve future onboarding processes or product development

Qualification

SaaS experienceHealthcare industry experienceProject managementClient needs understandingTechnical deploymentCommunication skillsInterpersonal skillsProblem-solvingTeam collaboration

Required

Bachelor's degree in business, technology, or a related field
9 to 12 years of experience in implementation roles, preferably in a B2B SaaS environment
Understanding of client needs and a passion for delivering exceptional client experiences
Excellent written and verbal communication and interpersonal skills
Proven ability to manage complex projects, prioritize tasks, and meet deadlines
Understanding of SaaS technology and ability to configure and deploy solutions
Experience in the healthcare industry, preferably within SaaS

Benefits

Remote-first environment with company provided computer
Thirteen paid holidays per year (average)
Medical, dental and vision coverage with multiple levels of coverage
HSA, FSA and Dependent Care accounts
Short-term and Long-term disability
Life and accidental death insurance
Discounted voluntary benefits, such as additional life insurance
Employee Assistance Program
Paid Parental Leave
Flexible vacation time
401(k) with employer matching and immediate vesting

Company

Newfire Global Partners

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Newfire is a partner in software development and company building.
dateFounded in 2016
location
Cambridge, Massachusetts, USA
people-size501-1000 employees
web-link
https://www.newfireglobal.com/

Funding

Current Stage
Late Stage

Leadership Team

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Stephen S. Hau
CEO & Chairman
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Company data provided by crunchbase